Job Description:
o Equipment installation supervision, commission and system Integration, acceptance test, onsite training, and project documents upn corresponding stage of the TETRA project.
o Perform cross platform system integration and end-to-end solution implementation &support
o Prepare the test plan, implementation plan acceptance criteria and migration plan
o Retrieval of additional information to find out the exact circumstances of the problem
o Intervention on site on blocking problems and output the report of those problems
o To manage customer claims (first line) including identification and characterization of the problems and immediate actions taking and escalation.
o To bring correction including working around immediate solutions such as long term patch or new release or upgrades.
o Trouble shooting for infra equipment, terminals, 3 rd party equipment under Airbus responsibility
o Trouble shooting for interconnection and inter-compatibility
o Follow up of technical reports and tracking the problem solving
Qualifications Requirements:
-Technician experienced in Radio communication system, database, Linux and IP knowledge,troubleshooting methodology.
-Minimum five years working experience in IT & Telecommunication
-Familiar with IP network routing, switching technology and Linux basic operation, can skillfully
configure IP router & switching equipment, Linux patch management & network configuration
-CCNA&CCNP certification, or other equal certification is preferred
-Customer orientation with sense of alert / awareness of customer issues
-Self-motivated and interested to explore new technical subjects and solutions
-Good team member with good writing skills.
-Candidates with similar technician experience are preferable.
-Good command of English.
-Able to travel.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Secure Land Communications Hong Kong Limited
Employment Type:
Permanent
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Experience Level:
Professional
Job Family:
Customer Eng.&Technical Support&Services <JF-CS-PS>
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