Assistant Manager, Technology Support job vacancy in HK-Hopewell Center at AIA Shared Services (Hong Kong) Limited - 03 December 2023 |

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Jobs in Hong Kong   »   Jobs in HK-Hopewell Center   »   Information Technology jobs   »   Assistant Manager, Technology Support
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Assistant Manager, Technology Support

HK-Hopewell Center, HK
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At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on. 

About the Role

The objective of the End User Services – Act as a Senior Technical Engineer is to provide day to day technology operation support and stable infrastructure to end users for GO.

Roles and Responsibilities:

  • Handling day to day corporate end users’ technology request, capable in ensuring user satisfaction through accurate troubleshooting

  • Keep clear records of all activities in ticketing system and present them to management upon request for evaluation

  • Excellence in communication and monitor the level of service delivery

  • Laptop setup with specific AIA requirement and technology standard

  • Apple iPhone / iPad setup with Intune MAM and MDM

  • Maintain a world class services for Technology Support with high level end user satisfaction

  • Showcase level of expertise by providing satisfactory explanations and solution to user’s technology questions and issues

  • Take measures of user’s expectation to control all effects that may arise from user’s technology problems and complaints to avoid escalation

  • Develop strategies to tackle issues to have a backup plan where a particular strategy might not be effective

Minimum Job Requirements:

  • Previous corporate end user technologies support experience for at least 5 years (Investment Bank or trade floor experience preferred)

  • At least 3 years of experience to handle senior management’s daily technical issue.

  • Experienced in handling corporate end users’ technology

  • Strong knowledge in Win 10/11 enterprise

  • Strong knowledge on the front-end operation of M365, Edge Browser / MS Teams

  • Good knowledge on WIFI connection and troubleshoot

  • Good Knowledge with Active Directory / GPO and user desktop and laptops

  • Good Knowledge on SharePoint and One Drive

  • Basic knowledge on monthly laptop patching

  • Basic knowledge on Print server

  • Basic Knowledge on laptop security policy

  • Sounds knowledge on IP Phone and TEAMs phone support

  • Experience in manage VC facilities in meeting room

  • Familiar with collaboration tools (MS Teams, Zoom, Tencent)

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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