At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.
To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.
If you believe in developing a better tomorrow, read on.
About the RoleThe objective of the End User Services – Act as a Senior Technical Engineer is to provide day to day technology operation support and stable infrastructure to end users for GO.
Roles and Responsibilities:
Handling day to day corporate end users’ technology request, capable in ensuring user satisfaction through accurate troubleshooting
Keep clear records of all activities in ticketing system and present them to management upon request for evaluation
Excellence in communication and monitor the level of service delivery
Laptop setup with specific AIA requirement and technology standard
Apple iPhone / iPad setup with Intune MAM and MDM
Maintain a world class services for Technology Support with high level end user satisfaction
Showcase level of expertise by providing satisfactory explanations and solution to user’s technology questions and issues
Take measures of user’s expectation to control all effects that may arise from user’s technology problems and complaints to avoid escalation
Develop strategies to tackle issues to have a backup plan where a particular strategy might not be effective
Minimum Job Requirements:
Previous corporate end user technologies support experience for at least 5 years (Investment Bank or trade floor experience preferred)
At least 3 years of experience to handle senior management’s daily technical issue.
Experienced in handling corporate end users’ technology
Strong knowledge in Win 10/11 enterprise
Strong knowledge on the front-end operation of M365, Edge Browser / MS Teams
Good knowledge on WIFI connection and troubleshoot
Good Knowledge with Active Directory / GPO and user desktop and laptops
Good Knowledge on SharePoint and One Drive
Basic knowledge on monthly laptop patching
Basic knowledge on Print server
Basic Knowledge on laptop security policy
Sounds knowledge on IP Phone and TEAMs phone support
Experience in manage VC facilities in meeting room
Familiar with collaboration tools (MS Teams, Zoom, Tencent)
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.