Total 23 Customer Service job vacancies in D13 Macpherson, Braddell

Type: Full-time/Part-time

Job Description:We are looking for a friendly and enthusiastic receptionist to join our team. As a receptionist, you will be responsible for greeting and seating guests, managing reservations, handling inquiries, and ensuring every customer enjoys an excellent dining experience.

Key Responsibilities:

• Greet and seat guests
• Manage reservations and waitlists
• Answer phone calls and handle customer inquiries
• Maintain a tidy reception area
• Coordinate with servers and kitchen staff to ensure smooth service
• Handle customer complaints and feedback

Requirements:

• Excellent communication and interpersonal skills
• Previous experience in the hospitality industry or related field preferred
• Ability to work in a fast-paced environment
• Strong teamwork and multitasking abilities
• Availability to work shifts, including weekends and holidays

We Offer:

• Competitive salary
• Positive and supportive work environment
• Employee dining discounts
• Opportunities for personal development and career advancement

We look forward to welcoming you to our team!

YU LIU XIANG

Job Description:

• Perform duties related to sector regulation work, such as conducting due diligence checks,

processing and reviewing applications/submissions by charities;

• Answer calls, attend to emails and provide technical assistance to charities who encountered

issues related to applications and submissions in Charity Portal; and

• Any other matters assigned.

Working Arrangement:

Contract Duration: 1 Year

Working Hours: Mondays to Fridays (office hours with hybrid working arrangement)

Salary: Monthly Rated (TBA)

Job Requirements:

• Good written and oral communication skills.

• Good interpersonal skills.

• Able to work independently, exercise initiative, pay attention to details, be a good team player.

• Basic knowledge of legal and accounting principles will be advantage.

• Experience in customer support and familiar with MS CRM Dynamics 365 will be advantage.

Our client - leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain.

Job Details:

• Salary $2600
• 5 days per week (Monday - Friday)
• 9am - 6pm
• Location: Central

Job Responsibilities:

• Handle and resolve all customer queries received via phone or email effectively and promptly.
• Where first call resolution is not possible, follow up closely with internal parties for required resolution before reverting to the customer.
• Ensure that all customer queries and any follow-up interactions are logged into CRM accurately and timely.
• Achieve individual and team goals.
• Proactively escalate query trends or potential issues to team lead/manager
• Perform other assigned duties and/or project work.

Job Requirements:

• Minimum Diploma AND/OR 2-3 years of relevant contact center/customer servicing experiences
• Bilingual in English and Mandarin preferred to liaise with Mandarin speaking clients
• Strong communication skills

Interested candidates can kindly click to APPLY / email to xinhui.hoong@justrecruit.com.sg

We regret to inform only Shortlisted candidates will be notified.

HOONG XIN HUI R24121451

Just Recruit Singapore Pte Ltd - EA12C6295

(a) Care duties

• To assess & review needs of potential and current befriendees, manage befrienders and befriendees matching and conduct necessary training and onboarding for befrienders.
• To ensure timely and accurate data input of all befriending activities​ in Salesforce,
• Facilitate and Support in Step-up care for befriendees and CREST P3 clients,
• Serve as a conduit for other Brahm Centre’s services (COMIT, Case Management, Elder-sitting, Counselling, Wellness etc); escalate when needs emerge,
• Participate and support in ad-hoc excursion trips to build rapport with clients and their caregivers,
• Assist in planning and support of mass dementia screening and mental health awareness outreach events
• Assist in regular outreach and community screening of assigned portfolio,
• Provide case management services (i.e. visit and assess their home situation, study family dynamics and care needs for both clients and their caregivers),
• Provide holistic care support to clients who are at risk of depression, dementia and other mental health conditions,
• Conduct regular home visits and/or phone calls and make periodic invitations to suitable clients to attend social activities and programs conducted in the Centre,
• Provide person-centric care (social and health), psychoeducation, information, and support for clients and caregivers through emotional support, follow-up, and service linkage,
• Collaborate with community partners, healthcare institutions and government agencies to provide holistic care support and service interventions to clients and caregivers,
• Maintain proper documentation and secure storage of case files, referrals, and other related documents across various systems i.e. Salesforce, Acutenet, Integrated Referral Management System (IRMS).
• Any other administrative roles that may be assigned to you.

(b) CSO area

• Attend to the daily operations of the centre, including ensuring proper housekeeping and serviceability of facilities and availability of material resources (eg toilet rolls, newspaper for art courses).
• Assist with centre programs support, NSA verification and attendance taking of clients and visitors to the centre.
• Assist clients with Skillsfuture applications where required.
• Preparation of venue and logistics for courses and other events. Ensure facility is in compliant with necessary health regulations, kept clean and tidy, and centre programs run smooth.
• Attend to general enquiries and feedback from customers and cross-selling of courses, talks and activities (held onsite and online).
• Assist with pre and post course/event preparations.
• Ensure accuracy and timely entry in salesforce i.e. new members creation, new events creation and marking of attendance
• Ensure daily reconciliation of takings with tracker.
• Any other administrative role that may be assigned to you.

(c) Programs

• Ensure that trainers and Finance are informed of final number of participants 5 days prior to course commencement date.
• Have oversight on programs and offering by Brahm Centre and the availability of slots for courses in order to promote and maximise sales for courses and activities
• To host and facilitate centre events where required
• To support centre for any onsite or offsite outreach events where required

Duties and Responsibilities:

● Provides day to day support of clients’ activities including invoicing and accounts receivables related duties

● Maintains & completes the onboarding process with new clients

● Maintains and updates customer databases, including customer particulars changes and any exceptional requirements

● Creates reports regarding current status of customer account as requested

● Provides relationship management by conducting regular client reviews

● Active communication with important key stakeholders – Sales Team & Development Team

● Maintains and understand key processes and control requirement for all Cynopsis Solutions Product

● Provides Business Continuity Planning and support

● Understands the lifecycle of a product defined by Cynopsis Solutions

● Builds and maintains contact with all new and existing clients to ensure high level of clients satisfaction

● Keep abreast on Cynopsis development and advise customers accordingly

● Ensure all customers’ request and actions are followed up diligently and on time

● Provides quality service and customer satisfaction in all aspects of work

● Performs other related duties as assigned

Pre-Requisites:

● Diploma / Degree in any field

● Fresh Graduates are welcome to apply

● Excellent communication & interpersonal skills

● IT skills/programming knowledge is a plus

● Positive Attitude

● A Go-Getter person

● Strong ability to connect with people and teamwork

Exclusively distributed by Capital Marketing, Bertazzoni is a 130-year-old family-owned company that manufactures ovens, cooktops and ventilation systems. Embracing a strong heritage of fine engineering and the culinary culture of the Emilia Romagna Region, Bertazzoni products are built with passion and precision by people who know about cooking, for people around the world who love to cook.

We are looking for an Sales Promoter(Brand & Customer Experience) to join us at our new showroom located at Genting Road to provide advice and handle enquiries to our visitors.

Key Roles

• Advise and handle all enquiries relating to our products with a pleasant disposition.
• Maintain the showroom in a pristine condition
• Preparation of Sales document, product deliveries and reports.
• Support the Customer Care Department in resolving all customer related queries/requests across our available modes of communication
• Assist Supervisor on any other tasks as instructed

Qualifications & Experience Requirement

• Minimum of 2 years of experience in a Sales and/or customer service-related role
• Proficient in English and Mandarin to effectively communicate with Mandarin-speaking clients
• Self-Motivated and resourceful in tackling different situations
• 6 Working Days, Mondays to Friday 8.45am to 5.30pm / Sat 10am to 5pm
• Off days - Sundays + 1 off day on the weekdays

Work location : Genting Road

About Us:

Kangaroo Learning Center Pte Ltd (“KLC”) was incorporated on 7 May 2022. Our headquarters was established in 2014 and is a leading training institution in China, providing tuition to more than 100,000 students annually. KLC is a rapidly growing tuition centre in Singapore, dedicated to providing high-quality education in mathematics. The centre offers a range of academic and enrichment programs for students of different ages, including primary and secondary school students, as well as those preparing for the PSLE, Math Olympiad, GCE ‘O’-Level and ‘A’-Level examinations. As a young and dynamic organization in Singapore, we are committed to fostering a culture of innovation and initiative. We believe in nurturing individuals who take ownership of their roles and see themselves as co-partners in our journey towards educational excellence. Join our team and be a part of an exciting environment where you can contribute to shaping future leaders.

Job Overview:

We are seeking a dynamic and customer-focused individual to join our tuition centre as a Learning Consultant. The ideal candidate will be the first point of contact for students, parents, and visitors, ensuring a positive and welcoming experience. The Learning Consultant role is crucial in maintaining a positive and professional image for our tuition centre.

JOB RESPONSIBILITIES:

• Manage phone calls and attend to walk-in parents.
• Maintain proper filing system to ensure smooth documentation and administration of the tuition centre.
• Record all math questions in the system.
• Inspect the tuition centre regularly and manage classroom booking, and after class matters.
• Obtain feedback from students’ parents for improvement.
• Demonstrate learning software to parents with good manners.
• Handle course enrolment, issue invoices, cancellation, rescheduling, and renewal matters.
• Support the essential maintenance of tuition centre facilities and equipment, coordinate with vendors/contractors/building management for the repair and maintenance of tuition centre as and when required.
• Willing to learn how to conduct student talk with parents.
• Administrative duties and any other ad-hoc duties as assigned.

JOB REQUIREMENTS:

• At least GCE 'O' Levels
• Familiar with registration or learning software will be an added advantage.
• No experience required, training will be given.
• Passionate about work even during challenging times.
• Excellent interpersonal and willing to be trained as Teacher.
• Fast paced working environment and able to multi-task, meticulous.
• 44 hours per week, able to commit weekdays (inc. evenings) & weekends.

Work Mondays to Fridays (we can consider 3 or 4 days work)

9am to 7pm (can consider flexible hours)

Work in cold kitchen and packing room

Work under guidance of sous chef

We are located at Tai Seng MRT (6 minutes walk)

The Responsibilities:

For this role, you will be traveling from sites to sites; be responsible for maintaining, operating and troubleshooting client’s AV / VC systems. You will act as the first contact point on all advisory matters pertaining to our client’s system for the tickets assigned to you. You will also be the pillar of support for our clients during key events, meetings and power exercises.

• Perform regular maintenance checks and updates on AV equipment.
• Diagnose and troubleshoot technical issues related to AV systems.
• Provide on-site and remote support to clients, ensuring minimal downtime.
• Interact with clients to understand their needs and provide appropriate solutions.
• Train clients and end-users on the operation and maintenance of AV systems.
• Prepare detailed reports on service calls, issues resolved, and any system updates.

From time to time, you may have to support the Engineering team for other related duties.

The Pre-Requisites:

• Preferably at least two years of experience in the operation, engineering and / or installation of AV systems. A strong knowledge of audio, video and networking engineering fundamentals.
• Experience of touch screen based control systems and video conferencing technology.
• Strong customer service skills.
• Positive attitude and incredible work ethics
• Team player and can work independently.
• Demonstrate a good level of negotiation and communication skills, both internally and with external clients.
• Drive to exceed expectations and in delivering excellence.

Come join us, we will prepare you for the success you yearn for in your engineering career.

Job Details:

• Basic Salary: 2,5 - $3,000 + Attractive Commission

• Location: One of the bank branches you will be stationed in.

• 6 working days (But may only need to work a half day on Saturdays) – 11AM to 7PM or 10AM to 6PM

Job Responsibilities:

• Promote sales of financial institution credit cards and personal loans to clients based on their needs.

• Follow up with customers regarding their application

Send your resume to:
Email: charlotte.ong@justrecruit.com.sg
WhatsApp: 9833 5766

ONG HUI XIN R23114158
Just Recruit Singapore Pte Ltd EA12C6295

Responsibilities:

• Offer technical assistance to clients through phone, email, and chat channels to resolve issues related to our digital solutions.
• Identify and troubleshoot software, hardware, and network problems, collaborating with the development team for resolution.
• Monitor application-related alerts and provide proactive services.
• Escalate complex issues to senior support staff or developers and ensure timely follow-up on resolutions.
• Plan and implement strategies and configuration changes to ensure optimal quality assurance for all applications.
• Create and update technical documentation and knowledge base articles.
• Participate in testing new digital solutions and features.
• Provide training and support to clients for effective use of our digital solutions.
• Collaborate with cross-functional teams to enhance digital solutions and ensure a positive customer experience.

Requirements:

• Possess a Bachelor’s degree or Diploma in Computer Science, Information Technology, Electronics, or a related field.
• Previous experience in technical support, preferably in a software or SaaS company.
• Knowledge of programming languages and Linux Operating System is advantageous.
• Strong understanding of web-based applications, mobile applications, and APIs.
• Familiarity with software development processes and methodologies.
• Knowledge of networking concepts and ability to troubleshoot networking issues.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Flexibility to work varying hours to support clients in different time zones.
• Willingness to attend onboard vessels/sites.

Job Description:

• Assist to monitor inventory level at Customer Care Centres and all Tracker Distributors
• Ensure no discrepancy in Customer Care Centres and all Tracker Distributors’ inventory.
• Perform reconciliation of tracker issuance and balance stock records, and to follow-up on all discrepancies.
• Ensure timely and accurate submission of documentation and reports by Customer Care Centres and all Tracker Distributors, monitoring it on a daily, weekly, or monthly basis as required.
• Support post app release issues and rectifications, solutioning
• Provide logistics support for the customer care area and all Tracker Distribution Channels

Others / Adhoc Duties

• You may be assigned to other adhoc duties by the department. This may include supporting other administrative work.

Working Arrangement:

Contract Duration: 6 Months

Location: Outram Park

Working Hours:

8.30am to 6pm (Monday to Thursday) 8.30am to 5.30pm (Friday)

Salary: $11-17/H

Job Requirements:

• Good command of English
• Good excel skills
• Fresh graduate / with relevant work experience are welcome

Job Scope:

• Attend to public queries received from the listening channels (call, email and walk-in) in a prompt and professional manner and meet the service standards assigned to cases.
• Through service delivery, uphold SEAB’s image as a trusted authority in the examinations and assessment and as an organisation that is customer-focused.
• Participate in the implementation of service initiatives to ensure a delightful service experience for SEAB’s customers.

Successful applicant will play an active role in managing public queries. The key responsibilities include:

- Handle public queries received from all listening channels (e.g., call, email, walk-in) professionally; answer and/or redirect queries to SEAB officers.

- Use a Call Management System to make inbound and receive outbound calls from customers and ensure proper post-call wrap up after call handling.

- Use Customer Relationship Management System (CRMS) for recording and tracking of public queries received via all listening channels.

- Monitor and ensure case closure for service fulfilment within the stipulated time frame in accordance with SEAB’s Service Standards for the closure of public queries.

- Collate daily updates on issues faced and resolutions offered, as well as pending cases for submission within the department.

- Alert and inform the department or security personnel of any irregularities or incidents that happened during a call, email or walk-in interaction.

- Where there are queries pertaining to issues under other public agencies, the officer shall perform internal checks within the department before referring the queries to the relevant public agency under the No Wrong Door Policy.

- Collate and prepare customer service data for reporting

- Other daily operational and administrative duties as assigned.

Working Arrangements:

5 working days a week, excluding Public Holidays.

There are two rostered shifts. The shifts are below:

• 8.00am to 5.30pm, with 1 hour of lunch break
• 8.30 am to 6.00 pm, with 1 hour of lunch break

On Fridays, the CSO will end 30 minutes earlier, based on the shift he/she is assigned to.

Working Location:

Singapore Examinations and Assessment Board

298 Jalan Bukit Ho Swee, Singapore 169565

Requirements:

- Must be able to commit to the one year contract

- At least three (3) years of front-line customer service experience in emails and calls

- Familiar with generation of reports using Microsoft applications and Customer Relationship Management Systems e.g., Microsoft Excel, Dynamics 365

- Bilingual with proficiency in at least one other Mother Tongue Language (to manage diversified groups of visitors and customers)

- Good verbal and written communication skills

- Good customer service skills in handling customer issues and complaints independently and professionally

- Have a pleasant disposition with a positive attitude

- Results-oriented and resilient in handling competing demands and tight deadlines

- Work well both independently and in a team

- Proficient in the MS Office applications

Reporting to the Centre Director on administration matters This role is a dedicated internal and external client service position involving filling up, issuing and filing of paperwork related to centre, parental engagement, regular interactions with champs and working co-operatively with all team members.

Job Responsibilities:

• Oversee the daily operation of the centre.
• Implement quality standard for all programmes in centre.
• Handle centre tour; operation portion.
• Prepare financial and centre reports (e.g. petty cash, daily collections, centre enrolment report etc)
• Prepare monthly forms such as teachers attendance form, champs attendance forms, sign in/out forms, school bus attendance forms etc
• Conduct daily health checks with champs at the door when necessary
• Assist parents in the purchasing of merchandise such as uniforms, caps, books etc
• Conduct stock take and restocking of supplies such as merchandise and stationeries etc
• Ensure safety and timely transfer of students from school to centre
• Ensure safety of children within the premises
• Other ad-hoc duties assigned by Centre Director

Job Requirements:

• Diploma in Business Management with minimum of 2 years of working experience in a student care environment.
• Proficient in MS Office (Word, Excel and PowerPoint)
• Good communication and interpersonal skills
• Meticulous, organized and able to multi-task
• Able to teach primary school subjects will be an advantage
• Able to read and speak Mandarin is a plus

Job Scope :

Provide research assistance and support for a policy research unit, which will involve proper documentation, submission, and follow-up of research processes.

Tasks may involve the following:

1. Fieldwork preparation (e.g. assist in preparation of fieldwork materials; liaise with fieldwork vendors; observe and document observations during interviewer trainings);
2. Fieldwork quality checks (e.g. observe and document fieldwork proceedings; monitor interviewers’ performance, progress, and clarify with vendor on observed discrepancies; monitor public feedback and bounced mail);
3. Data checks (e.g. support data documentation, compliance, and checks, including clear documentation of errors and remedial actions);
4. Literature reviews (e.g. source, review, and document findings and other details from research papers, reports, and related sources); and
5. Other tasks (e.g. provide administrative support, assist with inventory , and coordinate department meetings).

Requirements

We seek candidates who are able to commit to a 12-month contract (full-time)*, able to work independently as well as within a team setting, and who possess:

1. Background in social sciences (e.g. psychology, sociology, political science) and/or research-related work experience.

2. Good written and verbal communication as well as numeracy skills, and meticulous with details.

3. Familiarity with MS Office tools (e.g. MS Word, MS Excel).

4. The following skills will be advantageous:

1. Experience with quantitative or qualitative data analyses; and/or
2. Familiarity with the research process (e.g. handling surveys, in-depth interviews).

Location: Maxwell Road

Contract Period: 6 months to 12 months

Salary: $9 to $18/hour (depends on experience)

Working Arrangement:

Monday – Thursday, 9am to 6pm

Friday – 9am to 5.30pm

*Hours may vary depending on the task requirements

*When required, some tasks may take place in the late afternoons, evenings, and/or weekends to support in-person surveys.

Working hours may be adjusted accordingly, e.g. 2pm-9pm instead of 9am-6pm.