Customer Quality Analyst

Our client global leader in the automotive industry, renowned for innovation, reliability, and quality.

They are recruiting for a customer quality analyst to join their wonderful team!

The role focuses on improving customer journeys and processes across key operational areas (New Business, Customer Services, Collections, and Resolutions) to enhance retention, customer experience, and reduce business risks.
Key Responsibilities

• Analyse customer interactions to identify trends, knowledge gaps, and areas for improvement.
• Operate within framework to ensure continuous improvement in customer service.
• Collaborate with Operations and Insights teams to ensure accuracy in quality and process reviews.
• Ensure compliance with FCA regulations through customer interaction reviews.
• Support internal and external QA calibrations to align with standards.
• Provide constructive feedback to Advisors, Seniors, and Team Leaders.

Skills & Experience

• Strong communication, presentation, and coaching skills.
• Analytical skills for data interpretation and reporting.
• Experience with Excel and MI reporting systems.
• High drive for personal and team development.
• Experience in adhering to QA processes in a regulated environment.
• Proven ability to manage stakeholders and work across functional teams.

This is a temporary contract currently until mid 2025.
Working hours are Monday - Friday, 9AM - 5PM based in Milton Keynes.
Paying £16.07 per hour

Please apply!

Collections & Recoveries Advisor

Our client global leader in the automotive industry, renowned for innovation, reliability, and quality.

We are currently recruiting for a collections and recoveries advisor to join their wonderful team.

The Collections and Recoveries Advisor is responsible for managing arrears cases, ensuring positive customer outcomes, and making commercially balanced decisions in line with policies.

Key Responsibilities:

• Provide high-quality customer support to those facing financial difficulties during their agreements.
• Investigate and resolve arrears using initiative and first-contact resolution when possible.
• Collaborate with external stakeholders (e.g., solicitors, debt collection agencies) to manage arrears cases.
• Ensure compliance with FCA, TCF, and vulnerable customer guidance.
• Maintain accurate records and contribute to quality assurance processes.
• Prioritise and manage high-volume workloads while meeting service levels.

Skills & Experience:

• Strong communication, negotiation, and problem-solving skills.
• Proficiency in Microsoft Office and relevant business systems (e.g., CRM, SAP).
• Experience in collections, preferably within a regulated financial services environment.
• Emotional intelligence and resilience.

This role is a temporary contract starting ASAP until mid 2025.
Working hours are Monday - Friday, 9am - 5pm
Paying £14.53 / £26,444 salary equivalent.

Apply now!

Customer Operations Training Consultant

Our client a global leader in the automotive industry, renowned for innovation, reliability, and quality. With decades of expertise, it delivers cutting-edge vehicles and services, blending tradition with modern technology, is looking for a training consultant to support with the design and delivery of compliance training to colleagues within the customer operation department.

The consultant ensures that training materials are compliant with regulations, develops training for internal teams and Outsource Partners, and oversees accreditation to maintain consistent standards across all customer interactions.
Main Responsibilities

• Design, deliver, and maintain engaging and compliant training solutions for internal and external colleagues.
• Adapt training for remote/e-learning formats for efficiency.
• Measure the ROI of training initiatives and provide data on behavioural and customer-facing improvements.
• Collaborate with internal teams (Legal, Compliance, IT) to create effective training strategies.
• Establish and maintain an 'Academy' for new employees, offering coaching and performance monitoring before they go live.
• Manage training accreditation across Customer Operations and Outsource Partners.

Key Challenges

• Managing stakeholder expectations across multiple teams.
• Adapting training content to meet evolving regulatory and business needs.
• Overcoming engagement challenges in training delivery across various platforms.

Qualifications & Experience

• Proven experience in designing and delivering training.
• Stakeholder management and interface with Legal/Compliance teams.
• TAPi or CIPD qualification (desirable).
• Experience in Financial Services or Automotive sectors preferred.

This is currently a temporary assignment contracted until mid 2025.

The role will be Monday - Friday 9am -5pm.
Paying £21.65 / £39,403

If you would be interested in this role please don't hesitate to reach out!

Job Summary:
Manpower are seeking a reliable and organized Logistic Administrator to join a leading logistic team on a temporary maternity cover contract. The successful candidate will be responsible for a range of administrative tasks related to logistics and transport operations. You will support day-to-day operations by handling stock management, coordinating with drivers and storemen, and ensuring the smooth running of the logistics process.
Key Responsibilities:

• Perform general administrative duties including answering phone calls, taking messages, and responding to inquiries.
• Print and distribute pick notes on a daily basis to ensure accurate order processing.
• Book in fresh products using a tablet system and frozen products via PC, ensuring data accuracy.
• Carry out daily stock transfers from cold stores, keeping stock records up-to-date.
• Monitor vehicle maintenance on a daily basis, reporting any defects or issues to the manager.
• Work closely with storemen and drivers, assisting with planning routes and scheduling runs.
• Assist with logistics coordination by liaising with drivers and managing run sheets.
• Provide trustworthy and consistent support to the logistics team.

Requirements:

(Due to location, Personal transport would be preffered)

• Previous experience in a transport or logistics environment is desirable but not essential.
• Ability to collaborate effectively with storemen, drivers, and the wider team.
• Strong organizational skills with attention to detail.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Competence in using tablets and PCs for stock management and reporting.

Why Join Us?

• Competitive salary
• Opportunity to work within a dynamic and supportive team
• Gain valuable experience in a logistics-focused role

If you are a proactive, trustworthy individual with a passion for logistics and teamwork, we'd love to hear from you!

Screen Technician (Print Dept) - Thirsk

Location: Currently in Thirsk, moving to Harrogate in January

Working Hours: Monday to Friday, 8 AM to 4 PM

Salary: £23K - 28K salary, depending on experience

Are you passionate about print production and looking to join a dynamic team? We are seeking a dedicated Print Department Operative - Screen Technician to assist in producing high-quality transfers and emblems.

Key Responsibilities:

• Assist in the production of high-quality transfers and emblems.
• Reclaim, prepare, and create high-quality screens to meet production requirements.
• Ensure all screen room functions are maintained, including wastewater filtration & purification and machinery upkeep.
• Adhere to Health & Safety procedures within the screen room.
• Provide cover and support across various roles and departments as needed.
• Follow company instructions, including Health & Safety policies and guidelines from your line manager.
• Maintain professionalism, courtesy, and timeliness in all tasks.
• Follow production protocols accurately to ensure consistent product quality.
• Report any deviations from production protocols to your line manager.

What We Offer:

• Competitive pay based on experience.
• Long term Temp to Perm contract.
• Support with transport costs for applicants currently based in Harrogate who start before our move in January.
• A collaborative work environment where your contributions are valued.

Who You Are:

• A motivated individual with a keen eye for detail.
• Able to work effectively in a team and follow protocols closely.
• Committed to maintaining a safe and efficient working environment.

If you are ready to take the next step in your career and join our team, we would love to hear from you!

How to Apply: Please send your CV or call manpower on 01132438871
Join us on this exciting journey as we transition to Harrogate!

Membership Retention Administrator
Location: Leeds City Centre
Working Hours: Monday to Friday, 9:00 AM - 5:00 PM
Pay Rate: £17.79 per hour
Contract Length: 3 months
We are currently looking for a motivated and reliable individual to join our client Membership Retention Department on a temporary 3-month contract. This is a fantastic opportunity to gain experience working within a well-established team and make an impact in member retention.
Key Responsibilities:

• Contacting existing members to ensure they continue their membership
• Providing excellent customer service and addressing any concerns or queries
• Maintaining accurate records of member interactions
• Supporting the overall objectives of the Membership Retention team

This position offers a competitive pay rate of £17.79 per hour and requires someone who can start as soon as possible. The role will be based in Leeds City Centre and is ideal for someone who is available for a full-time, temporary assignment.
If you have experience in customer service or membership retention, or if you are keen to develop these skills, we would love to hear from you.
Apply today to secure your place in this exciting temporary role!
For more information, please get in touch with us directly.
Deadline: Immediate start, so apply now!

Manpower Logistics are recruiting Production Operative's for our client based between Skegness and Spilsby.

The Client is based in a very rural area with no transport links- own transport is a must.

The job is based on a busy working site close to Wainfleet. The company deals primarily within the food industry and does include all candidates to be physically fit and happy to work as a team in packaging, labelling, quality checking and line-work.

Candidate's that perform well can be offered permanent contract's after 12 weeks.
Successful candidates must posses the following -

• Physically fit
• Flexibility to assist different departments on different tasks
• Able to get to a rural site without transport links
• Good initiative
• Drive and interest for career progression

Shift details -

• Monday - Friday- 8am-5pm but flexibility will be required during peak periods
• Overtime available

Pay Rate -

• £11.55 per hour

If you are interested, please apply with your CV or call the office on 01472 361616 to discuss.

Service Coordinator

Location: Cambourne
Hours: 08:00 to 16:30 - Hybrid working

Manpower Engineering are recruiting on behalf of our client who are an internationally leading technology company operating in the optics and optoelectronics industries. They are shaping technological progress and through its solutions is extending the horizon of the world of optics and associated areas.

The company consists of four segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets.

Principal Purpose
The Service Coordinator plays a crucial role in ensuring that Field Service teams operate efficiently and effectively. By coordinating daily activities and liaising with customers and internal departments, the Service Coordinator helps achieve the goals of the RMS Service department while prioritizing exceptional customer satisfaction.

Principal Elements

Coordinating On-Site Visits
Schedule and organize visits for installations, relocations, preventative maintenance, and corrective maintenance. Confirm all service appointments in advance and allocate necessary resources and personnel for each visit. Maintain a detailed log of all service activities to support seamless operations and improve customer communication.
Managing FSE Calendars
Oversee the calendars of Field Service Engineers (FSEs) to maximize efficiency and utilization. Proactively schedule to anticipate service demands, minimize downtime, and regularly assess workload distribution for optimal performance and customer coverage.

Ensuring Data Accuracy
Adhere to CCT/SVO management processes, emphasizing data accuracy. Conduct regular audits to ensure data integrity and reliability. Provide training and support to team members on data management best practices, fostering accountability and precision.

Creating Quotations
Generate and follow up on quotations for non-contract service work and parts, ensuring quotes reflect the premium quality of services. Customize quotations to meet specific customer needs, demonstrating a commitment to personalized service. Follow up on unresolved quotations to convert opportunities into confirmed engagements.

Following Up on Open Quotations
Monitor and follow up on open quotations to ensure timely customer responses. Track quotations systematically, update customers regularly on status, and address any customer inquiries to facilitate decision-making.

Ordering and Tracking Parts
Order necessary parts for service tasks and track their delivery status to ensure timely service. Build strong supplier relationships for quick order turnaround. In cases of long lead times, escalate issues as needed, and proactively communicate with customers about potential delays.

Keeping Customers Informed
Maintain proactive customer communication throughout the service journey. Provide timely updates on service status, expected arrival times, and any scheduling changes. Establish feedback loops to gather customer insights and address concerns promptly.

Managing iBase Data Information
Oversee iBase data management, ensuring all information remains current and accurate. Regularly update records for changes in customer needs, service history, and equipment status. Use data analytics to identify trends and improvement opportunities, enhancing customer experience.

Effective Use of CRM and SAP
Utilize CRM, SAP, and other systems to streamline operations, logging all customer interactions and service activities accurately. Leverage these tools to produce reports that inform decisions and enhance service delivery.

Processing Service Contracts
Manage the creation, renewal, and tracking of service contracts to ensure compliance and customer satisfaction. Develop clear, comprehensive agreements that outline scope, pricing, and terms. Communicate proactively with customers on renewals and changes, ensuring they are fully informed and satisfied.

Administrative Tasks
Support Service Managers with any administrative tasks, ensuring efficiency and accuracy. Keep organized records of service activities, customer interactions, and processes to support team effectiveness.

Candidate Requirements

• Team Player: Able to collaborate effectively, fostering a positive team environment.
• Understanding of Service KPIs: Familiar with KPIs related to service, customer satisfaction, and operational efficiency.
• Adaptability to Change: Proactive attitude towards embracing change and adapting to new processes and technologies.
• Process Improvement Mindset: Actively seeks opportunities to improve service delivery.
• Strong Communication Skills: Excellent verbal and written skills for customer and internal interactions.
• Organizational Skills: Manages multiple tasks and priorities efficiently.
• Experience with SAP S/4HANA: Proficient in SAP S/4HANA for managing operations and data.
• Experience with Salesforce: Familiar with Salesforce for CRM and tracking interactions.
• Feedback-Oriented: Open to receiving and giving constructive feedback.
• Thrives in a Pressurized Environment: Maintains composure and delivers quality service under deadlines.
• Proficiency in Microsoft Office Suite: Strong skills in Word, Excel, PowerPoint, and Outlook for documentation, reporting, and communication.

Conclusion
The Service Coordinator role is essential for the success of the RMS Service department. Focused on communication, data accuracy, and customer satisfaction, this position greatly enhances team performance and overall service quality. A commitment to premium standards fosters long-term customer loyalty and success.

We want you!

If you want to make a difference in return for great employee benefits and career development opportunities, then get in touch

Quality Systems Engineer

Solihull, Birmingham B40 1AB

Role Overview

We are on the lookout for a permanent dynamic Quality Systems Engineer to join our client's team. Your role would be to support the Quality Manager / Quality Engineers in the development and control of the business management systems, standards, and customer specific requirements. Working 40-hour week, Monday to Thursday 7:30 to 4:15, Friday 7:30 to 3:00.

As a Quality Systems Engineer your role will consist of:

• Implement and maintain up-to-date quality management systems
• To maintain and ensure certification to IATF16949 China Compulsory Certification, and any customer specific requirements known and understood within the business.
• To report and track internal and external audit findings to completion within agreed timescales through
• Support the Quality Manager in providing data for the Management Review.
• Assist with general problem solving
• Support the Quality Manager by leading all external Quality certification audits.
• Management, upkeep, and maintenance of the internal document control system.
• Support the Quality Manager by leading all internal / Customer Quality audits.
• Maintain Customer specific requirements for the plant and ensure they are captured within the Business Management System.
• Laise with management to help drive improvements across the site and present
• Provide performance analysis and metrics as required by the business.
• Team member on 8D investigations (where applicable).
• Has knowledge of procedures regarding health and safety at work, incident reporting, EHS screening, actions taken by EHS coordinators and EHS committees.
• Manage the China Compulsory Certification requirements for the business.
• Generate Layered Process Audit (MPA, LPA) analysis data and report out to the business.

Qualifications, Skills, and Experience

Essential

• HND / Degree or equivalent in a relevant field
• Proven experience working within a Quality / System based role.
• Experience of IATF 16949 and ISO 9001 standards, including internal audit experience.
• Analytical approach / attention to detail.
• Experienced conducting internal & External audits
• Computer literate with Microsoft packages.

Desirable

• Business Improvement Degree / Masters
• VDA 6.3 experience
• Experience within automotive is preferable

If this sounds like you, then apply now!

Quality Technician

Solihull, Birmingham B40 1AB

Salary: £33,700 p.a.

Role Overview

We are on the lookout for a permanent dynamic Quality Technician to join our client's team. Reporting into the Senior Quality Engineer you will support operations driving internal and external quality issues. Working 40-hour week on 3 shift rotation: afternoons (14:00-22:00), mornings (06:00-14:00) and nights (22:00-06:00).

As a Quality Technician your role will consist of:

• Ensure working & master samples are valid and available for production
• Issue and monitor Quality Alerts and ensure they are being adhered to
• Initiate temporary/permanent fix to quality problems
• Ensure audits on product have been conducted
• Assist customer for concerns on shift
• Visit customer when required
• Support line trials
• Global 8D reporting - using multifunctional team support
• Understanding IATF16949, ISO 9001 quality standards
• Ability to understand engineering drawings
• Able to generate informative and accurate data

Qualifications, Skills, and Experience

• ONC (or equivalent) in Q/C Techniques
• Working knowledge of FMEA's and control plans
• Process & Product Audit experience
• Metrology Experience
• X-rite colour measurement
• APQP understanding
• Good communicator at all levels within the business
• PC skills, including Microsoft Excel, Word, Power Point and Project
• Knowledge of Paint, Plastic and Assembly high volume processes

If this sounds like you, then apply now!

Class 2 Driver

Salary: £35,435

Location: Grantham, NG32 2BW

Job Type: Permanent, Full time, with various shift patterns available. Monday - Friday with 8-10 hour shift patterns. Working 1 in 4 Saturdays. 45 hour week contract. Monday - Saturday with every Sunday off plus a day off in the week.

Manpower are hiring for this fantastic Permanent Class 2 driving role! Immediate starts available and training provided if desired.

We have immediate opportunities available now for Class 2, multi drop drivers to work from our Grantham hub. There are a lot of hungry mouths to feed out there so it's a good job our amazing drivers deliver over 1.5 million items to thousands of restaurants, pubs, hotels, schools, hospitals and care homes in every corner of the UK, proud to play their part in feeding the nation. Join us for a rewarding career.

What you'll need to do:

• Accurate picking on a 18t manual vehicle and delivery of customer orders
• Collecting monies from our clients
• Maintaining product temperatures
• Vehicle checks to ensure road-worthiness and compliance with VOSA
• Compliance with Health and Safety (SSOW), hygiene and other related legislation

What we'll need from you:

• HGV2 licence, Digital Tachograph Card, Driver Certificate of Professional Competence (CPC)
• No more than 5 penalty points on licence
• Strong communication and teamwork skills
• The knowledge and initiative to solve basic problems and make routine decisions
• The ability to complete paperwork in an orderly fashion
• Strong organisational and prioritisation skills

Benefits:

• A competitive salary and pension contribution
• Huge discount on all sorts of lovely food and award-winning products
• Generous holiday allowance, with option to purchase more
• Recognition awards and Incentives
• Real career opportunities - being part of Sysco, the world's leading food service business, opens up a world of possibility

If you are interested, please don't hesitate to apply now and our team will be in touch.

All job applicants will receive equal treatment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

• Typical shift pattern is a 3-week rotation:
• Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night
• Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Off, Fri - Off, Sat - Day, Sun - Day
• Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - Off

As a Customer Service Advisor, you will be the first point of contact for customers.

Your main responsibility is to provide 1st line IT support to Capgemini's clients.

What you'll do

• Respond to incoming requests via telephone, email, and web chat
• Log all requests in the appropriate call logging software
• Assign calls to relevant support teams

• Action Back Office requests as and when required
• Advise customers and support teams of known problems/workarounds
• Ensure customers are kept updated with the progress of their request
• Contribute to overall achievements by maintaining agreed personal targets

A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.

What you'll bring

• Effective communication skills, both verbally and in writing
• Genuine passion for delivering exceptional customer service
• A keen willingness to learn and adapt
• The ability to work both independently and in a team environment
• Strong analytical skills
• Ability to work under pressure

Are you a Class 2 ADR driver seeking a new opportunity? Join our client's team at East Kirkby near Spilsby and enjoy:

Competitive Pay: Earn £16.13 per hour, guaranteed 42.5 hours per week, overtime rates of £24.19 Weekends paid at £24.19 Rates are PAYE, 28 days holiday per year which increase with length of service.

Yearly Bonuses: Performance-based bonuses available.

Flexible Shifts: Monday to Friday with some Saturdays in busy times. The hours of work will be around the hours of 7am - 5pm. Some overtime is required.

Perks: Free on-site parking, provided PPE, comprehensive training.

Career Development: Access to Manpower 'MyPath' for online courses.

Responsibilities:

• Delivering exceptional customer service.
• Ensuring safe and professional operations in line with client standards.
• Multi drop deliveries of Gas cylinders
• Manual handling of Gas cylinders

Requirements:

• Valid Cat C driving licence, Digi card, DCPC card
• ADR licence in class 2 in packages
• Familiarity with drivers' hours legislation and tachographs.
• Successful candidates require a DBS check.

Details:

• New / inexperienced drivers who hold the relevant licences will be considered
• The role is due to start immediately and will be a temp - perm position
• For insurance purposes, you must have relevant HGV experience, should have no more than 6 points on your licence, and no DD or DR convictions in the last year.
• If you are interested please telephone Manpower on 01472 361616 between 0800 and 1700 Monday - Friday or click apply!

Class 2 Driver
Location: Avonmouth BS10 7SD
Shifts: Monday to Friday, starting from 06:00
Pay Rate: £14.15 per hour

*Applicants must be available WC 4/11 to carry out an on site assessment*

Are you ready to reclaim your weekends and achieve a better work-life balance? Join our team as a Class 2 Driver on a temp-to-perm basis! We're seeking dedicated individuals to help deliver pallets of paint to our retail customers.

What we offer:

• Consistent Monday to Friday shift pattern
• Start your journey with us in a driving role, and you could explore various career paths, including management, sales, warehousing, and more.
• We are committed to supporting our drivers and providing opportunities for career development.
• Bank Holiday's off.

What you'll do on a typical day:

• On average 6 to 10 drops per day, primarily to shops and warehouses. Delivering pallets of paint to retail customers.
• Using an electric pump truck for unloading
• All deliveries are palletized; very little manual handling required.
• Ensuring PDA is up to date with all delivery notes completed

Requirements:

• Valid Class 2 (Category C) license.
• Experience with multidrop deliveries is beneficial.
• Ability to operate a tail lift and electric pump truck safely - training can be given.
• A valid CPC and Digital Tacho card.

Be part of something big.

This is a full time 40 hour per week role, and you may need to be available to work shifts between 7am and 5pm Mon-Fri. You will also work some Saturday shifts (8am to 12pm) to which you will have time off in lieu.

Driving will be required so you must feel comfortable to drive the store van making deliveries, to cover holidays, sickness and absences.