Customer Service Agent (Mandarin/ Chinese)
Full-time
Junior Executive
Kuala Lumpur, Federal Territory of...
18 hours ago
Main Tasks:Providing assistance to customers, resolving issues effectively, processing orders accurately, maintaining detailed records, collaborating with internal teams, and continuously improving service delivery Job Descri...
Main Tasks:
Providing assistance to customers, resolving issues effectively, processing orders accurately, maintaining detailed records, collaborating with internal teams, and continuously improving service delivery
Job Description:
- Customer Interaction:
- Respond promptly to customer inquiries via live chat
- Handle and resolve customer complaints in a professional and empathetic manner.
- Provide accurate information about products, services, and policies.
- Order Processing:
- Assist customers with order placement, tracking, and cancellations.
- Process returns and exchanges according to company policies.
- Documentation:
- Maintain accurate and detailed records of customer interactions and transactions.
- Document and report recurring issues to the appropriate departments.
- Customer Education:
- Educate customers on product features, promotions, and usage.
- Provide guidance on self-service options and resources.
- Collecting Negative Feedback and escalate to TL
- Discuss and attend to customer inquiries through Shopee or other platforms
- Reach out and follow up with customer on the escalations from Social Media team
- Ticketing Platform
- Manages escalations on lost of package
- Follow up on the ticket status till it is complete with satisfactory
- Managing
- Bad rating on platforms
- Return Refund through System
- Return Refund escalations
Requirement
- Previous experience in customer service or a related field is preferred
- Familiar with customer relationship management (CRM) systems is an advantage
- Excellent verbal and written communication skills, both in Chinese and English
- Ability to convey information clearly and concisely
- Strong problem-solving skills to address customer issues and find effective solutions
- Demonstrated empathy and understanding towards customer needs and concerns
- Collaborative mindset and ability to work well within a team environment
- Willingness to support team members and contribute to a positive work culture
Perks & Benefits
- Allowance (travel stipends, transportation, etc.)
- Nearby public transport
- Central location
- Casual dress code
- Open culture
- Personal development opportunities
SKINTIFIC, Through years of research, scientists have finally found that damaged skin barrier is the root of all facial skin problems.
With the patented technology of TTE (Trilogy Triangle Effect) SKINTIFIC managed to formulate the perfect combination of active ingredients and barrier ingredients for fast and barrier-safe skin result
Global leader in beauty retailing and operates successfully in more than two thousand points of sale. With a vision of making SKINTIFIC the most loved beauty community in the world, it aims to transform the beauty shopping experience through strong relationships with customers, brands and products, unexpected concepts, and a non-conformist attitude.
Whether you’re passionate about products, people, numbers, words, code, or strategy, we have a place for you. SKINTIFIC is a place where you have the power to change someone’s day and truly make them feel better about themselves.
By staying true to our core value of possessing a disruptive spirit, SKINTIFIC manages to provide all employees a fun place to learn with the freedom to experience, to create, to innovate.