Total 9,074 Manager level Customer Service job vacancies

角色描述

我們正在尋找一位充滿活力且經驗豐富的業務支援經理兼行政人員加入我們的團隊。在此職位上，您將負責領導我們的業務支援和物流運營，並專注於庫存和庫存管理。您將與跨職能團隊合作，發現問題、制定解決方案並增強流程，以簡化我們的供應鏈營運。

主要責任

• 領導和管理一支負責庫存和倉庫管理的團隊，確保庫存處理的準確性和效率。
• 確定流程改善的機會並實施解決方案以優化庫存控制和庫存管理。
• 與跨部門團隊合作應對挑戰並推動持續改善計劃。
• 管理和優化寄售庫存分配，確保適當的庫存水準以滿足營運需求。
• 協調採購活動，包括供應商管理、談判和採購流程。
• 監督 E-Perolehan (EP) 協調，確保遵守採購準則和政策。
• 維護庫存交易、庫存水準和採購活動的準確記錄。
• 準備並提交有關庫存狀態、績效指標和供應鏈運營的定期報告。
• 領導者解決與庫存差異、缺貨和供應鏈中斷相關的問題。
• 進行績效評估、提供回饋並支持團隊成員的發展與成長。
• 管理辦公室和設施運營，包括維護、安全和後勤支援。

資格

• 工商管理、供應鏈管理或相關領域學士學位。
• 至少 2 年團隊管理經驗。
• 了解配送和物流原則。
• 對創新技術感興趣，並專注於自動化軟體。
• 在庫存管理、庫存控制和物流運營方面擁有豐富的經驗。
• 強大的領導能力，能夠激勵和發展團隊。
• 出色的分析和解決問題的能力。
• 能夠在快節奏的環境中協作工作並適應不斷變化的優先事項。
• 具專案管理和流程改善計劃的經驗者優先。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 個人發展機會

Role Description

We are seeking a dynamic and experienced Manager of Business Support cum Admin to join our team. In this role, you will be responsible for leading our business support and logistics operations with a strong focus on inventory and stock management. You will collaborate with cross-functional teams to identify problems, develop solutions, and enhance processes to streamline our supply chain operations.

Key Responsibilities

• Lead and manage a team responsible for inventory and warehouse management, ensuring accuracy and efficiency in stock handling.
• Identify opportunities for process improvement and implement solutions to optimize inventory control and stock management.
• Collaborate with cross-departmental teams to address challenges and drive continuous improvement initiatives.
• Manage and optimize consignment stock allocation, ensuring appropriate levels of inventory to meet operational needs.
• Coordinate purchasing activities, including vendor management, negotiations, and procurement processes.
• Oversee E-Perolehan (EP) coordination, ensuring compliance with procurement guidelines and policies.
• Maintain accurate records of inventory transactions, stock levels, and procurement activities.
• Prepare and present regular reports on inventory status, performance metrics, and supply chain operations.
• Lead problem-solving efforts related to inventory discrepancies, stockouts, and supply chain disruptions.
• Conduct performance reviews, provide feedback, and support team members' development and growth.
• Manage office and facilities operations, including maintenance, security, and logistics support.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, or related field.
• Minimum of 2 years of team management experience.
• Understanding of distribution and logistics principles.
• Interest in innovative technologies, with a focus on automation software.
• Proven experience in inventory management, stock control, and logistics operations.
• Strong leadership skills with the ability to motivate and develop teams.
• Excellent analytical and problem-solving abilities.
• Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.
• Prior experience in project management and process improvement initiatives is a plus.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Personal development opportunities

Job Responsibilities:

• Transform traditional business platform to digital business platform. 
• To initiate new ideas for improvements in business processes as well as operational system for efficiency and effectiveness in the entire process.
• To lead and drive digital project management activities and timeline planning with internal or external parties to organize the various components needed to initiate, run and conclude major projects. 
• Frequent conduct Fintech market research on digital technology, propose & implement applicable solutions/features to the Company. 
• Act as the owner of digital business platform (AEON Web, Mobile App, Wallet & any digital business platforms) to create & maintain the digital business platform through collaboration/coordination with respective stakeholders. 
• To measure & monitor on the digital business platform performance and liaise with respective business units for the digital platform improvement and growth. 
• Refinement of policies and procedures, system enhancements, rules and regulations to support overall strategic direction 
• Responsible to innovate and develop new improve features in functional system requirement. 
• To lead the digital channel process/operation improvement that provides expertise and serve as an internal consultant to Business Units specialising in improving customers experiences. 
• Provide support to external and internal stakeholders in regards to functional system. 

Job Requirements:

• Bachelor’s degree in Marketing, Bachelor degree in Marketing, Communications, Business, and Arts, Social Science or other related creative discipline required.
• Min 5 years of experience in Digital Planning or equivalent.
• Adapt at building and leading strong, happy and productive team environments, internally and externally, across varied stakeholder teams.
• Ability to work and thrive in a self-starter, fast-paced and changing environment.
• An outstanding creative sense, with exceptional attention to detail.
• Self-motivated, ability to multi-task and meet deadlines.
• Ability to provide efficient, timely and reliable customer service to both internal and external customers.

Perks & Benefits

• Performance Bonus
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• Personal development opportunities

This role resides within the Marketing Department and the successful candidate will be responsible for leading and driving the growth and penetration of our products and financing solutions to ensure that Aeon Credit achieves its growth and commercial ambition. The individual should have a good understanding of consumer marketing and retail merchandising. 

Key Responsibilities

• Lead the execution of marketing activities for the assigned portfolio to achieve growth opportunities, market share and profit objectives in line with the overall commercial priorities.
• In charge of planning and implementing brand activation strategies and integrating retail marketing plans with overall brand positioning.
• Create impactful marketing and trade marketing materials such as point-of-sale materials, merchandising displays, and sales presentations.
• Supervise and ensure the smooth execution of all brand activation planning, retail installation and implementation across all touchpoints. 
  Build strong relationships with product team, sales team and trade partners to ensure effective execution of channel initiatives.
• Conduct regular market visits and engage in fieldwork to gather feedback, identify challenges, and align strategies with market realities.
• Evaluate the effectiveness and impact of current retail marketing initiatives through tracking and analysis with the aim to optimize cost spending.
• Build advocacy and enhance awareness amongst AEON Credit Employees through Internal Marketing funnels.
• Manage department’s A&P expenses tracking & processing of PO and/or invoices as well as ensuring full compliance to procurement processes, campaign fulfilment requirements, campaign expense controls, and other audit/regulatory obligations. 

Requirement

• Degree or other suitable qualification, preferably in Business Management/Marketing.
• Minimum 8 years of relevant working experience in marketing, preferably within the financial or banking industry.
• Possesses sound Marketing/Trade Marketing/Retail Marketing knowledge, excellent communication & strong interpersonal skills.
• Customer centric marketer with an inquisitive and passionate brand mindset.
• Robust analytical and customer insight skills, including confidence with both digital tools and traditional touchpoints across all channels and platforms.
• Proficient in marketing research and statistical analysis with ability to interpret and translate online and offline customer behaviours into strategic activities.
• Able to work independently without much supervision, resourceful, innovative and is a team player. Self-motivated with a high level of drive, initiative, and commitment.
• Possess excellent communication and interpersonal skills to work collaboratively with cross-functional partners to optimize quality and impact of omni-channel plans and campaigns.
• Prepare to take on other roles and responsibilities when required.

Perks & Benefits

• Performance bonus
• Parking Allowance
• Nearby public transport
• Central location
• Smart Casual dress code
• Medical insurance
• Personal leave/Birthday Leave
• Personal development opportunities

Job Description 

• To conduct desk and field investigation for both issuing and merchant acquiring fraud.
• To identify gaps along the processes to minimize fraud risks.
• Review any suspicious applications escalated by any channels and returned to them within the internal Service Level Agreement (SLA).
• Investigate and resolve any fraud cases with comprehensive findings and recommendations.
• Conduct interviews and/or interrogation with customers and staff pertaining to fraud issues.
• Establish an effective and valuable relationship with other financial institutions, non-financial institution, law enforcement agencies and government sectors to combat fraud.
• Conduct fraud awareness trainings to internal customers.
• Conduct site visit and/or field investigation to suspicious merchant / potential new merchant.
• Conduct merchant training as and when required.
• Conduct field investigation on confirmed fraud/collusive merchant or Common Purchase Point (CPP) merchants identified by card brands or issuing banks.
• Conduct post-mortem or review meeting with CAD and business/product owners to minimize the fraud risks.
• To represent the Company in MRMTF meeting and court appearance for fraud cases.
• To conduct joint investigation with industry players as and when required.
• To conduct periodic review on process flow and update the operation manual (where necessary).
• To maintain proper records and audit trails for all work related matters, sources documents, manuals and intellectual assets of the Company, in not to place the Company in any compromising situation.
• To ensure operational processes are in compliant with the card brands & regulatory guidelines.
• To carry out any other duties as assigned and directed by the Management.

Job Requirement 

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Minimum eight (8) years’ experience in card / banking fraud investigation experience.
• Excellent team player, results-oriented and able to communicate effectively at all levels.
• Credit card, personal loans and consumer merchandize knowledge.
• Good analytical skill.
• Computer Literate.
• Good communication skills in English and Bahasa Malaysia.
• High integrity and promote mutual self-respect.
• Preferably Managers specializing in Banking/Financial Services or equivalent.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

• Preparation and review of finance and accounting overall functions, including payments as part of Finance day-to-day operations
• Ensure timely and accurate submission of monthly/quarterly/annual management report with proper analysis of schedules
• Assist in handling tax matters as assigned in close liaison with the tax agents, including having understanding of tax regulations.
• Enable proper tax planning and ensure timely and accurate filing of annual tax return, tax estimation and payments
• Assist in liaison with external auditors to finalize the annual audit and ensure the statutory audited report are promptly submitted to Company Registrar
• Undertake any other jobs and duties assigned from time to time from superior
• Preparation of finance and accounting policies and procedures
• Collaboration with other business unit routinely
• Supporting and working on the financial forecast and annual budget
• On going review the internal control process of its effectives
• Monitoring cash flow, receivables and reconciliation of cash balances via bank statement
• Drive the finance and accounting related project

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code

Requirements:

• Bachelor’s Degree in Logistic/Transportation or equivalent.
• At least 5 years of working experience in the related field is required for this position.
• Good interpersonal communication skills, relationship management and collaboration skills
• Deep understanding of the Logistics industry and have resources of logistics service providers. Attention to details with strong initiative.                         
• Preferably Chinese Speaking Candidate.

Responsibilities:

• Able to lead and direct a group of technical expertise on day-to-day operations.
• Critical and creative thinking to solve issues and problems.
• Sound knowledge of Conflict Management.
• Must be able to work under pressure and achieve a high degree of accuracy, while keeping the proper perspective on the big picture.
• Undertaking other special assignments, ad-hoc functions and related duties as and when required by superior.

Perks & Benefits

• Basic + Allowance
• Company trips
• Personal leave
• Personal development opportunities

Requirements:

• Bachelor’s Degree in Logistic/Transportation or equivalent.
• At least 5 years of working experience in the related field is required for this position.
• Good interpersonal communication skills, relationship management and collaboration skills
• Deep understanding of the Logistics industry and have resources of logistics service providers. Attention to details with strong initiative.                         
• Preferably Chinese Speaking Candidate.

Responsibilities:

• Able to lead and direct a group of technical expertise on day-to-day operations.
• Critical and creative thinking to solve issues and problems.
• Sound knowledge of Conflict Management.
• Must be able to work under pressure and achieve a high degree of accuracy, while keeping the proper perspective on the big picture.
• Undertaking other special assignments, ad-hoc functions and related duties as and when required by superior.

Perks & Benefits

• Basic + Allowance
• Company trips
• Personal leave
• Personal development opportunities

要求：

• 物流/運輸學士學位或同等學歷。
• 該職位需要至少5年相關領域的工作經驗。
• 良好的人際溝通能力、關係管理與協作能力
• 對物流業有深入了解，擁有物流服務商資源。注重細節，主動性強。
• 最好會說中文的候選人。

職責：

• 能夠領導和指導一組技術專家進行日常運作。
• 解決問題的批判性和創造性思考。
• 豐富的衝突管理知識。
• 必須能夠在壓力下工作並實現高度的準確性，同時保持正確的大局觀。
• 根據上級要求承擔其他特殊任務、臨時職能和相關職責。

津貼和福利

• 基本+津貼
• 公司旅行
• 事假
• 個人發展機會

Requirements:

• Bachelor’s Degree in Logistic/Transportation or equivalent.
• At least 5 years of working experience in the related field is required for this position.
• Good interpersonal communication skills, relationship management and collaboration skills
• Deep understanding of the Logistics industry and have resources of logistics service providers. Attention to details with strong initiative.                         
• Preferably Chinese Speaking Candidate.

Responsibilities:

• Able to lead and direct a group of technical expertise on day-to-day operations.
• Critical and creative thinking to solve issues and problems.
• Sound knowledge of Conflict Management.
• Must be able to work under pressure and achieve a high degree of accuracy, while keeping the proper perspective on the big picture.
• Undertaking other special assignments, ad-hoc functions and related duties as and when required by superior.

Perks & Benefits

• Basic + Allowance
• Company trips
• Personal leave
• Personal development opportunities

Job Responsibilities: 

• Develop and implement an effective credit score model or scheme for customers and maximize the company’s profitability and value in the market. 
• Evaluate, implement, and monitor internal and external credit scoring models and/or financial forecasting models using both traditional and other advanced predictive technologies, segmentation, and optimization tools in strategy development.
• Develop and maintain user requirements, parameters, and configurations of rating system for different customer segments.
• Research and implementation of effective use of AI solutions.
• Identify data trends via deep data analytics and summarize key findings for Score Card Improvement.
• Research and study, introduce and verify new function of next generation innovative operation. 
• Monitor, evaluate, and improve Score card and rule engine management from profitability point of view.
• Manage and monitor overall profitability by customer and merchant level.

Job Requirement:

• Minimum 10 years relevant working experience preferably in banking / financial institutions with at least 5 years management exposure.
• Result-oriented with an ability to develop and grow the department through intensive monitoring and mentoring.
• Strong analytical skills in credit risk assessment and credit score modeling.
• Proficient in SQL, Python/R, Data Mining (Feature engineering), MLOPS (Model Deployment & Maintenance), understanding on ML algorithm, AWS Cloud services (preferred but experience on other cloud services is acceptable).
• Good written and communication skills, analytical minded with a sense of accuracy.
• Applicants should be Malaysian citizens or hold relevant residence status.
• Proficiency in data analysis and business management software.
• Excellent Leadership characteristic and interpersonal skills
• Exceptional analytical and problem-solving abilities.
• Excellent organizational and time-management skills.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Job Responsibilites:

• Accountable for the development and maintenance of credit policies, procedures, and guidelines to meet portfolio goals, credit line management and the execution of routines to monitor a full spectrum of process and performance MIS.
• Manage overall portfolio asset quality for entire credit spectrum across multiple products to be consistent with financial objectives.
• Monitoring of credit initiatives, maintaining data infrastructure to support initiatives, and reporting performance results / opportunities to Management on periodic basis.
• Able to analyze data trends via in-depth data analytics and provide observation / findings for policy revision.

Job Requirements: 

• Minimum 8 years experience with credit policy development and analytics from banking / financial institutions, preferably with experience in maintaining Decision Engines is an added advantage.
• Strong in business and credit risk analytical skills.
• Ability to manage multiple priorities and dealing effectively with demanding business partners.
• Good written and verbal communication skills.
• Good and balanced business acumen.
• Applicants should be Malaysian citizens or hold relevant residence status.
• Proficiency in data analysis and business management software.
• Excellent Leadership characteristic and interpersonal skills
• Exceptional analytical and problem-solving abilities.
• Ability to collaborate with a variety of stakeholders.

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave

Job Description:

• Directly report to the Section Head of the Contact Centre Department (CCD) on the overall operation of the Contact Centre.
• Review operation performance & provide new action/planning on a monthly & yearly basis.
• Ensure the operation complies with internal policy and guidelines as well as BNM requirements.
• Ensure staffs meet individual KRA and contribute to the department’s overall KRA.
• Manage, review, and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Develop and execute training modules for credit assessment and look into staff training and development.
• Recruit, train & supervise subordinates in multitasking operations & flexible working hours/days.
• Report on operation performance.
• Identify operation constraints & possible action plans.
• Career development for staff.
• Feedback/Complaint management.

Requirement: 

• Possess at least Bachelor's Degree or equivalent professional qualification.
• Minimum 5 years of direct experience in Contact Centre operation with at least 3 years experience in Management level exposure.
• Candidates from Financial Service/Banking sector background will be added advantage. 
• Leadership characteristics and excellent interpersonal skills.
• Fluent communication skills in English and Malay.
• Strong analytical skills and ability to work under pressure.
• Manage to work in a team environment.
• The successful candidate will be based at the Bangsar office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Main purpose of job       

The main purpose of a Section Head is to lead and supervise BPO Contact Centre Inbound & Outbound Section. To lead the staff and operation into achieving a higher standard in accordance to the SLA. Has the ability to work well between the Unit and the external client and to others internal department.

Principe responsibilities & duties

• Directly report to Head of Department on overall performance of BPO Contact Centre.
• Review operation performance and provide new action/planning/strategies to enhance BPO Contact Centre’s Service Quality, processes and system improvements.
• Develop and execute training module for BPO Contact Centre and look into staff training and development.
• Ensure customers correspondence and tasks are attended as per SLA.
• Ensure the operation is in compliance with internal and external policy and guideline as well as BNM requirements.
• Ensure staffs meet individual KPI and contribute to the department’s overall KRA.
• Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Recruit, train & supervise subordinate in multitasking operation.
• Report on operations performance.
• Identify operation constraint & possible action plan.
• Career development for staff.
• Feedback/Complaint management.
• Manage effective escalation process.

Job Requirement (Education & Experience)

• Well verse in English & Bahasa Melayu.
• Bachelor’s Degree in any related disciplined.
• 8 years direct experience in Contact Center operations with at least 5 years experience in Management level exposure.
• Good time management.
• Leadership characteristic and excellent interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Manage to work with team environment.
• Experience in managing outsource contact centre will be an added advantage.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

工作地點：新山

產業：石油和天然氣

工作職責：

1. 建立、管理和加強 JPDC 總部、州政府和利害關係人（即政府機構、地方當局和投資者）之間的關係。
2. 促進利害關係人之間的網絡、夥伴關係和/或協作。
3. 確定、制定、協調和實施解決問題所需的必要行動。
4. 確定最佳實踐、共同標準和成功策略，並將其製定為行動計畫。
5. 與權威機構保持良好的聯繫，隨時了解最新的指導方針。
6. 負責PIPC商業論壇秘書處
7. 負責建立和維護與相關政府機構的關係，以獲得合作和支持，並促進資訊和情報收集。
8.與投資者密切合作，促進投資進度。
9. 協助投資人辦理許可/許可證申請/批准流程。
10、對投資過程中出現的問題和投資者反映的問題進行解決
11. 確保投資者和利害關係人的資訊和查詢在BS資料庫中得到更新。
12. 確保對投資者和利害關係人提出的所有詢問的答覆和文件的結構。

福利及津貼

1. 員工及家屬保險
2. 牙科及眼鏡 RM1,000/每年報銷
3. 停車
4. 電話費 RM200/月 (報銷)
5.寬頻RM100/月（報銷）
6. 電話設備每2年RM1500（報銷）
7. 里程索賠
8.生活費-餐補（旅費）
9. 冬季服飾每3年RM2500
10 固定津貼（汽車津貼 RM1500；交通津貼 RM500；EPF 16%）