Total 16 job vacancies by Sanctuary Group

One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

Housing Support Officer

Lancaster Way
- Ely
£24,878 per year (pro rata)

37.5 hours per week – Monday to Friday – 9:00am to 5:00pm

Temporary position for up to 6 months

We have a great opportunity to join our Housing 360 team in the role of Housing Support Officer. This is an exciting time to join the team as you'll be helping to shape the team's processes by looking at the way we work in a new light.

During your working day you'll be visiting multiple properties, including houses and flats, within your geographical area, completing annual fire door checks.

The role of Housing Support Officer will include:

- Completing property inspections
- Completing health and safety compliance checks
- Updating resident information forms
- Regular contact with customers within their properties or while in the community, escalating any concerns to the local Housing team
- Extensive travel throughout the geographical area covered


Skills and experiences:

- Previous experience within either customer service or property inspection.


- Knowledge of compliance and health and safety
- Great organisation skills and ability to manage and prioritise your own diary
- Clear communication skills
- Ability to complete tasks within set deadlines
- Competent using mobile technology to complete worksheets
- This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence


Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

- 25 days annual leave (pro rata)
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- £24,878 per annum (pro rata)


Closing Date: 9 October 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for us, take a look at our company page on Linkedin

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Proud member of the Disability Confident employer scheme

One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

Customer Care Agent – Commercial

Customer Hub, Francis Street, Hull

£27,118
- £28,546 per year
40 hours per week – Monday to Friday

We are seeking full time Customer Care Agents to join our Customer Hub team in Hull. The Customer Hub takes inbound customer calls relating to repairs, incidents and general housing queries. Sanctuary has around 120,000 properties ranging from General Rented Housing, Housing for older people, Homeownership, Student accommodation, Care & Supported sites and Commercial properties.

Being on the front line isn’t always easy! Our Customer Hub team handles calls from minor water leaks to more urgent repairs such as no heating or hot water in a full block of flats for example. We also handle calls from customers who are looking for a property with Sanctuary, assisting with tenancy related issues and answering any housing related queries including Anti-Social Behaviour, so understandably our callers may be unhappy. We are looking for a particular type of person to be good at resolving complex customer queries and complaints.
Confidence, communication, emotional resilience and empathy – this is what it takes to be a great Customer Care Agent. With these skills, you can understand and respond well to the different ways that our customers can react, ensuring that they have a positive customer service journey.
Although this job can be challenging, every day is different and there is no better buzz than helping our customers by turning dissatisfaction into satisfaction.

The role of Customer Care Agent
- Commercial will include:
- Managing high volumes of both calls and emails and providing excellent customer service by concentrating on resolving the issues on the first contact where possible
- Liaising closely with our housing and maintenance teams to ensure that issues are resolved in a professional manner
- Having empathy and understanding when our customers may be upset or angry
- Listening out for wellbeing cues, to identify vulnerable customers and escalate to our regional teams or the welfare services, as/when appropriate
- Communicating with residents, staff and external agencies to investigate housing and maintenance related queries and complaints and provide a positive experience
- Ability to work to deadline and hit KPI’s
- Ability to spot potential for improvements and confidence to make suggestions


Skills and experiences:

- Previous experience in a customer service or contact centre role is essential, ideally handling inbound calls and emails
- You must also have a professional telephone manner and the ability to cope with a high volume of calls whilst remaining calm under pressure. If you’ve worked as an emergency call handler, you’ll have this down to a tee
- You must be able to handle different types of calls and email enquiries, adapting your style to our customers’ needs and be able to navigate computer systems
- Strong organisational skills with the ability to prioritise your own workload, as well as working as part of a team towards shared targets and KPIs
- A positive attitude, a can-do approach and great communication skills
- Experience of managing a variety of complex enquiries


Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 120,000 homes across England and Scotland. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

- 23 days annual leave (rising to a maximum of 28 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £27,118 per annum (rising to £28,546 after 12 months subject to satisfactory performance)


Closing Date: 29 September 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Proud member of the Disability Confident employer scheme

One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

Customer Care Agent
- Housing
Customer Service Centre, Francis Street, Hull

£27,118
- £30,258 per year
40 hours per week – Monday to Friday, plus some early evening and weekend working

We are seeking full time Customer Care Agents to join our Customer Service Centre (CSC) team in Hull. The CSC takes inbound customer calls relating to repairs, incidents and general housing queries. Sanctuary has around 120,000 properties ranging from General Rented Housing, Housing for older people, Homeownership, Student accommodation, Care & Supported sites and Commercial properties.

Being on the front line isn’t always easy! Our CSC team handles calls from minor water leaks to more urgent repairs such as no heating or hot water in a full block of flats for example. We also handle calls from customers who are looking for a property with Sanctuary, assisting with tenancy related issues and answering any housing related queries including Anti-Social Behaviour, so understandably our callers may be unhappy. We are looking for a particular type of person to be good at resolving complex customer queries and complaints.

Confidence, communication, emotional resilience and empathy – this is what it takes to be a great Customer Care Agent. With these skills, you can understand and respond well to the different ways that our customers can react, ensuring that they have a positive customer service journey.
Although this job can be challenging, every day is different and there is no better buzz than helping our customers by turning dissatisfaction into satisfaction.

Confidence, communication, emotional resilience and empathy – this is what it takes to be a great Customer Care Agent. With these skills, you can understand and respond well to the different ways that our customers can react, ensuring that they have a positive customer service journey.

Although this job can be challenging, every day is different and there is no better buzz than helping our customers by turning dissatisfaction into satisfaction.

The role of Customer Care Agent will include:

- Managing high volumes of both calls and emails and providing excellent customer service by concentrating on resolving the issues on the first contact where possible
- Liaising closely with our housing and maintenance teams to ensure that issues are resolved in a professional manner
- Having empathy and understanding when our customers may be upset or angry
- Listening out for wellbeing cues, to identify vulnerable customers and escalate to our regional teams or the welfare services, as/when appropriate
- Communicating with residents, staff and external agencies to investigate housing and maintenance related queries and complaints and provide a positive experience
- Ability to work to deadline and hit KPI’s
- Ability to spot potential for improvements and confidence to make suggestions
- Evening and weekend working include offering an out of hours emergency service


Skills and experiences:

- Previous experience in a customer service or contact centre role is essential, ideally handling inbound calls and emails
- You must also have a professional telephone manner and the ability to cope with a high volume of calls whilst remaining calm under pressure. If you’ve worked as an emergency call handler, you’ll have this down to a tee
- You must be able to handle different types of calls and email enquiries, adapting your style to our customers’ needs and be able to navigate computer systems
- Strong organisational skills with the ability to prioritise your own workload, as well as working as part of a team towards shared targets and KPIs
- A positive attitude, a can-do approach and great communication skills
- Experience of managing a variety of complex enquiries


Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 120,000 homes across England and Scotland. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

- 23 days annual leave (rising to a maximum of 28 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Role salary is £27,118, (rising to £28,546 with an additional policy allowance of £1712 per annum after 12 months, subject to satisfactory performance)


Closing Date: 29 September 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Proud member of the Disability Confident employer scheme

One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.


Customer Care Agent – Income

Customer Hub, Francis Street, Hull

£27,118
- £28,546 per year
40 hours per week – Monday to Friday

We are seeking Customer Care Agents to join our Customer Hub team in Hull. As a Customer Care Agent, you will be a part of our Income Services Central Team, which is located within a fast paced, Contact Centre environment that sits at the heart of our National Income Services Team. You will be the first point of contact for any of our customers calling to discuss their rent accounts. Your role will involve collecting payments in full, negotiating repayment arrangements and answering any income related queries. You will work in collaboration with other members of our Income Services Team to help our customers avoid falling into debt.

Although this job can be challenging; it’s equally rewarding, and we are looking for candidates who share our passion for providing our customers with the best possible service. We are looking for great communicators, positive can-do attitudes, and willingness to learn and develop new skills.

The role of Customer Care Agent – Income will include:

- Delivering high quality and consistent service in relation to arrears recovery and arrears prevention
- Advising account balances and collecting payments in full
- Negotiating and creating affordable repayment arrangements
- Developing, building and maintaining relationships with customers
- Identifying any shortfalls in service delivery and acting effectively upon them
- Updating records in an accurate and timely manner
- Working in compliance with Sanctuary’s policies and procedures
- Achieving required individual and team targets set in line with KPI’s and SLA’s


Skills and experiences:

- Excellent communication and listening skills including telephone and written
- Experience in a Contact Centre environment or similar environment but not essential
- The ability to show resilience, adaptability and negotiate for positive outcomes
- Excellent interpersonal and customer care skills
- SAP system experience
- Housing Management experience
- Basic experience using Microsoft packages including Word, Excel and Outlook


Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 120,000 homes across England and Scotland. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package offering:


- 23 days annual leave (rising to a maximum of 28 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £27,118 per annum (rising to £28,546 after 12 months subject to satisfactory performance


Closing Date: 27 August 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Proud member of the Disability Confident employer scheme

One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

Technology Service Desk Analyst

Worcester based with a balance of home and office working

£29,280 per year (pro rata)

35 hours per week

Temporary position for up to 6 months

We have an opportunity for a Technology Service Desk Analyst to join our Technology Service Desk based at our Head Office in Worcester. Joining a busy team you will provide a first line service for any technical support queries that our end users may have. We support a wide range of hardware and applications including Intune, Azure, Windows (7/10) and MS Office (all versions including 365). If you have a passion for giving high quality customer service whilst resolving queries this could be the role for you.

Your primary responsibility in this role will be dealing with tickets relating to our Next Generation Network Project. Troubleshooting any Network Issues and liaising with 3rd parties to ensure the appropriate information is gathered and a swift resolution is found.

The role of Technology Service Desk Analyst will include:

- Answering technical queries from our internal end users via a variety of methods
- Phone/Chat/Portal
- Logging and updating calls, documenting all troubleshooting and resolutions
- Striving to provide the best customer service possible, ensuring our users are kept up to date and expectations are met
- Working very closely with team members and other members of the Technology Team to resolve issues
- Recommending Service Improvements


Skills and experiences:

- Experience of working in a similar role providing technology customer support services, including using System Administrator tools and Active Directory
- NVQ3 in Customer Services or Administration
- Proven experience of prioritising work loads
- Excellent customer care and communication skills
- Working knowledge of SAP
- Working knowledge of Microsoft Office including Word, Excel and Outlook (all versions including 365) as well as Exchange Online, Azure/InTune, Active Directory, SDI and experience working within an ITSM system


Why work for us?
One of the UK’s leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

- 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
- A pension scheme with matching employer contributions from Sanctuary up to set limits
- Life Assurance
- Employee Volunteering scheme
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Role salary is £26,982 with an additional policy allowance of £2,298 per annum (pro rata)


Closing Date: 27 August 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Proud member of the Disability Confident employer scheme

One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

Housing Support Officer

Homeworking – covering London Region

£24,878
- £29,776 per year
37.5 hours per week

We have a great opportunity to join our Housing 360 team in the role of Housing Support Officer. This is an exciting time to join the team as you’ll be helping to shape the team’s processes by looking at the way we work in a new light.

During your working day you’ll be visiting multiple properties, including houses and flats, within your geographical area, completing annual fire door checks.

The role of Housing Support Officer will include:

- Completing property inspections
- Completing health and safety compliance checks
- Updating resident information forms
- Regular contact with customers within their properties or while in the community, escalating any concerns to the local Housing team
- Extensive travel throughout the geographical area covered


Skills and experiences:

- Previous experience within either customer service or property inspection.
- Knowledge of compliance and health and safety
- Great organisation skills and ability to manage and prioritise your own diary
- Clear communication skills
- Ability to complete tasks within set deadlines
- Competent using mobile technology to complete worksheets
- This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence


Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- National
- £24,878 per annum (rising to £26,187 per annum after 12 months, subject to satisfactory performance)
- South East
- £26,122 per annum (rising to £27,497 per annum after 12 months, subject to satisfactory performance)
- London
- £28,288 per annum (rising to £29,776 per annum after 12 months, subject to satisfactory performance)


Closing Date: 25 July 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Proud member of the Disability Confident employer scheme

One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

Customer Service Advisor
- Income
Banbury

£25,423
- £26,762 per year
37.5 hours per week – Monday to Friday 9:00am – 5:00pm

We are seeking Customer Service Advisors to join our Customer Service Centre (CSC) team in Banbury. As a Customer Service Advisor, you will be a part of our Income Services Team, which is located within a fast paced, Contact Centre environment that sits at the heart of our National Income Services Team. You will be the first point of contact for any of our customers calling to discuss their rent accounts. Your role will involve collecting payments in full, negotiating repayment arrangements and answering any income related queries. You will work in collaboration with other members of our Income Services Team to help our customers avoid falling into debt.

Although this job can be challenging; it’s equally rewarding, and we are looking for candidates who share our passion for providing our customers with the best possible service. We are looking for great communicators, positive can-do attitudes, and willingness to learn and develop new skills.

The role of Customer Service Advisor
- Income will include:
- Delivering high quality and consistent service in relation to debt recovery and debt prevention
- Advising account balances and collecting payments in full
- Negotiating and creating affordable repayment arrangements
- Developing, building and maintaining relationships with customers
- Identifying any shortfalls in service delivery and acting effectively upon them
- Updating records in an accurate and timely manner
- Working in compliance with Sanctuary’s policies and procedures
- Achieving required individual and team targets set in line with KPI’s and SLA’s


Skills and experiences:

- Excellent communication and listening skills including telephone and written
- Experience in a Contact Centre environment or similar environment but not essential
- The ability to show resilience, adaptability and negotiate for positive outcomes
- Excellent interpersonal and customer care skills
- SAP system experience
- Experience using Swan based systems
- Housing Management experience
- Basic experience using Microsoft packages including Word, Excel and Outlook


Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 120,000 homes across England and Scotland. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

- 23 days annual leave (rising to a maximum of 28 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £25,423 per annum (rising to £26,762 per annum after 12 months, subject to satisfactory performance)


Closing Date: 18 July 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Proud member of the Disability Confident employer scheme

One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

Customer Service Officer

Hull

£27,118
- £28,546 per year
40 hours per week – Monday to Friday

We are seeking Customer Service Officers to join our Planning team in the Property Services Hub located in the Customer Service Centre, Hull. The CSC takes inbound customer calls relating to repairs, incidents and queries. Sanctuary has over 100,000 properties ranging from General Rented Housing, Housing for Older People, Homeownership, Student accommodation, Care & Supported sites, and Commercial properties. Sanctuary has an internal maintenance team and as a Planner you will deliver high quality customer care and effective scheduling of responsive repairs for our operatives to attend in all of our properties.

Being on the front line isn’t always easy! Our CSC team handles calls from minor water leaks to more urgent repairs such as no heating or hot water in a full block of flats for example. We are looking for a particular type of person to be good at assessing the priority of repairs and plan and schedule appointments based on risk and customer vulnerability.

Confidence, communication, emotional resilience and empathy – this is what it takes to be a great Customer Service Officer. With these skills, you can understand and respond well to the different ways that our customers can react, ensuring that they have a positive customer service journey.

Although this job can be challenging, every day is different and there is no better buzz than helping our customers by turning dissatisfaction into satisfaction.

The role of Customer Service Officer will include:

- Managing high volumes of inbound calls from our operatives, making outbound calls to customers regarding repair appointments and providing excellent customer service by concentrating on resolving repair issues
- Managing the operative's repair appointments and time throughout the working day
- Liaising closely with our housing and maintenance teams to ensure that issues are resolved in a professional manner
- Having empathy and understanding when our customers may be upset or angry
- Listening out for wellbeing cues, to identify vulnerable customers and escalate to our regional teams or the welfare services, as/when appropriate
- Ability to work to deadlines and hit KPI’s
- Ability to spot potential for improvements and confidence to make suggestions


Skills and experiences:

- Previous experience in a planning, customer service or contact centre role is essential, ideally handling inbound calls
- You must also have a professional telephone manner and the ability to cope with a high volume of calls whilst remaining calm under pressure.
- You must be able to handle different types of calls and enquiries, adapting your style to our customers’ needs and be able to navigate computer systems
- Strong organisational skills with the ability to prioritise your own workload, as well as working as part of a team towards shared targets and KPIs
- A positive attitude, a can do approach and great communication skills
- Experience of managing a variety of complex enquiries


Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 120,000 homes across England and Scotland. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

- 23 days annual leave (rising to a maximum of 28 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £27,118 per annum (rising to £28,546 per annum after 12 months, subject to satisfactory performance


Closing Date: 7 July 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Proud member of the Disability Confident employer scheme

One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

Service Delivery Manager

Sutton Coldfield

£39,622
- £41,708 per year
40 hours per week – Monday to Friday, 8:00am – 16:30pm

We are looking for a Service Delivery Manager to join our Day to Day (DTD) Operations team based in Minworth. As Service Delivery Manager you will cover different sites across the Midlands area. Your daily activities will include coordinating the operatives on repairs/installation and organising the team to work on all stock across the region, reacting to and dealing with emergencies as they arise. You will be provided with a company van and will have opportunities to develop your career within Sanctuary.

The role of Service Delivery Manager will include:

- Overseeing repairs and refurbishment projects, ensuring they are carried out to a high standard
- Inspecting works completed to ensure these represent value for money e.g. efficient use of materials
- Maintaining compliance for health and safety, ensuring this is promoted and adhered to
- Handling complaints and breakdowns in service to meet customer expectations
- Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner


Skills and experiences:

- To ensure full compliance with Building Safety legislation, candidates applying for this role must hold ILM membership (The Institute of Leadership) and be qualified to NVQ Level 3 in a core trade subject, currently undertaking these qualifications or prepared to undertake the qualifications with the support of Sanctuary Group. If you have a lower level qualification along with practical experience and would be prepared to undertake this qualification with the support of Sanctuary Group, we would still welcome an application
- Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment
- Working knowledge of the application of Health and Safety legislation
- Proven experience of working to deadlines and prioritising workloads
- Electrical qualification would be an advantage
- Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar)
- This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence


As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.

About us
Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values
- working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Volunteering scheme
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £39,622 per annum (rising to £41,708 per annum after 12 months, subject to satisfactory performance)


Closing Date: 07 July 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Proud member of the Disability Confident employer scheme

One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

Customer Service Advisor – Income updated salary, closing date and job profile link NB 31/05

Pilgrim House, Billericay

£25,423 per year (pro rata)

37.5 hours per week

Internal posting – 8 month secondment opportunity available upon current line management approval

External posting
- Temporary position for up to 8 months
We are seeking a Customer Service Advisor – Income to join our team in Billericay. As a Customer Service Advisor, you will be a part of our Income Services Team, which is located within a fast paced, Contact Centre environment that sits at the heart of our National Income Services Team. You will be the first point of contact for any of our customers calling to discuss their rent accounts. Your role will involve collecting payments in full, negotiating repayment arrangements and answering any income related queries. You will work in collaboration with other members of our Income Services Team to help our customers avoid falling into debt.

Although this job can be challenging; it’s equally rewarding, and we are looking for candidates who share our passion for providing our customers with the best possible service. We are looking for great communicators, positive can-do attitudes, and willingness to learn and develop new skills.

The role of Customer Service Advisor will include:

- Delivering high quality and consistent service in relation to debt recovery and debt prevention
- Advising account balances and collecting payments in full
- Negotiating and creating affordable repayment arrangements
- Developing, building and maintaining relationships with customers
- Identifying any shortfalls in service delivery and acting effectively upon them
- Updating records in an accurate and timely manner
- Working in compliance with Sanctuary’s policies and procedures
- Achieving required individual and team targets set in line with KPI’s and SLA’s


Skills and experiences:

- Excellent communication and listening skills including telephone and written
- Experience in a Contact Centre environment or similar environment but not essential
- The ability to show resilience, adaptability and negotiate for positive outcomes
- Excellent interpersonal and customer care skills
- SAP system experience
- Housing Management experience
- Basic experience using Microsoft packages including Word, Excel and Outlook


Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 120,000 homes across England and Scotland. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package offering:

- 23 days annual leave (rising to a maximum of 28 days) plus public holidays (pro rata)
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £25,423 per annum (pro rata)


To view the job profile, please click here

Closing Date: 17 June 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Proud member of the Disability Confident employer scheme

One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

Diploma Only Qualifications Assessor in Health and Social Care

Flexible Location – Covering the North

£27,611
- £28,145 per year
35 hours per week – Monday to Friday, 9:00am – 17:00pm

We have an opportunity for a Diploma Only Qualifications Assessor in Health and Social Care to join our Qualifications Care team which sits under the Learning and Development team which is part of the HR Department. The team has 13 members in various parts of the country including Scotland and is dedicated to supporting our care / support staff to achieve their health and social care qualifications from level 2 – 5. The job holder will be responsible for undertaking Assessments for QCF programmes ensuring the delivery of high-quality, cost-effective services in line with business requirements. In this varied role the successful applicant could be in a care home one day and a supported living service the next.

The role of Diploma Only Qualifications Assessor in Health and Social Care will include:

- Supporting a caseload of 40 learners to gather evidence for their RQF Health and Social care Qualifications. These are Sanctuary staff who are based in various locations throughout the North of England who you will be visiting and observing on a regular basis
- Supporting learners to use our electronic portfolio system OneFile and working from home judge evidence to be at the correct qualification level to meet the unit criteria
- Attending standardisation meetings monthly either via teams or in Worcester at our Head office
- Completing CPD activities to retain occupational competency to assess Health and Social care qualifications


Skills and experiences:

- D32/33 or TAQA L3 or equivalent
- Health and social care qualifications to a minimum of level 3 as a minimum or above is required
- Recent experience of undertaking a similar role undertaking Assessments of RQF programmes
- Working knowledge of relevant legislation and good practice principles
- Some experience working with RQF quality assurance systems
- Professional experience in disciplines relevant to the RQFs being delivered
- Experience in planning your own diary and building relationships with learners, staff, managers of services
- Proficient user of Microsoft Office including Outlook, Word, Excel and Teams


Why work for us?
One of the UK’s leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with matching employer contributions from Sanctuary up to set limits
- Life Assurance
- Employee Volunteering scheme
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Role salary is £22,375 with an additional policy allowance of £5,235 per annum (rising to £23,553 with an additional policy allowance of £4,592 per annum after 12 months, subject to satisfactory performance)


Closing Date: 10 January 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Proud member of the Disability Confident employer scheme

One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.


Housing Support Officer

Welwyn Garden City, Hertfordshire

£25,117 per year

Internal posting
- 12 month secondment opportunity available upon current line management approval
External posting
- Temporary position for up to 12 months
37.5 hours per week

We have a great opportunity to join our Housing 360 team in the role of Housing Support Officer. This is an exciting time to join the team as you’ll be helping to shape the team’s processes by looking at the way we work in a new light.

During your working day you’ll be visiting multiple properties, including houses and flats, within your geographical area, completing phone calls and home visits to ensure customers have a valid Electrical Safety Certificate (EICR).

The role of Housing Support Officer will include:

- Completing property inspections, including checking for damp and mould
- Completing health and safety compliance checks
- Updating resident information forms
- Regular contact with customers within their properties or while in the community, escalating any concerns to the local Housing team
- Extensive travel throughout the geographical area covered


Skills and experiences:

- Previous experience within either customer service or property inspection.
- Knowledge of compliance and health and safety
- Great organisation skills and ability to manage and prioritise your own diary
- Clear communication skills
- Ability to complete tasks within set deadlines
- Competent using mobile technology to complete worksheets
- This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence


Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

- 25 days annual leave (pro rata)
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £25,117 per annum


Closing Date: 02 January 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Proud member of the Disability Confident employer scheme

One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.


Care and Support Assistant

Noble House, Worcester

£10.83

37.5 hours


Are you a friendly and dedicated person looking for a rewarding career where no two shifts are the same?

We have an exciting opportunity for a Care and Support Assistant to join us at Noble House to make a real difference to the lives of our customers. Located in Sanctuary Grove, a purpose-built community on the outskirts of Worcester, Noble House provides apartments and communal facilities for over 55s.

At Sanctuary Retirement Living, we are passionate about customers enjoying their retirement in comfort whilst continuing to live independently, with the peace of mind that help is on hand if they need it. We are looking for a caring and compassionate person to ensure that our customers enjoy happy and fulfilling lives.

We provide a comprehensive induction programme as well as on-going training to develop new and existing skills and encourage progression

Sanctuary also has a great employee Rewards scheme, where you will be able to receive a variety of discounts from major retailers.

If you want to make a positive impact in our lively retirement community, this is a great opportunity to come and work within a hardworking and customer-focused team.

Shift Patterns:
7.00am
- 14.30pm14.15pm
- 22.00pm


The role of Care and Support Assistant will include:

- Delivering a high level of personalised care and support and encouraging our customers to live as independent as possible
- Assisting customers with shopping, cleaning and laundry tasks
- Helping customers to arrange and attend appointments i.e. with their GP
- Assisting and encouraging customers to access and maintain a level of integration into the wider community
- Promoting a positive culture by engaging with cutomers to prevent social isolation
- Keeping accurate and up-to-date records


Skills and experiences:

- Some experience of basic health care and hygiene standards
- Enthusiastic and flexible with a strong “can-do” attitude
- Strong organisational skills, as well as functional literacy and numeracy
- Basic understanding of the Health and Safety at Work Act
- NVQ2 in Health & Social Care, or willing to work towards
- Ability to demonstrate a positive and accepting approach to clients whatever their needs


Why work for us?
We’re united in working together to help customers on their pathways for independence, and our people are the single, biggest influence on our success.
No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

We won the West Midlands Care Employer Award 2022-23, in recognition of our commitment to our staff and supporting our teams to be their best. We’ve also been awarded Investors in People Gold status for the second time – because we value our people and have a strong focus on inclusion, teamwork, and empowerment.

We’re committed to providing an inclusive and supportive work environment where you can grow and thrive. And like our customers, we know everyone is different, and we’ll support you to be your best self. We’ll develop your skills and experiences, celebrate success, and turn any setbacks into motivation.

Are you ready to be your best?
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

- £10.83 per hour
- At least 25 days paid holiday, rising to 30 days after 5 years service (plus public holidays)
- A pension scheme with employer contributions
- A variety of online discounts and rewards from major retailers
- Health and well-being plans
- Life assurance
- Family friendly arrangements, including opportunities for flexible working
- Tax efficient savings through our Cycle to Work scheme
- A wide range of learning and development opportunities


We are proud to support the Department of Health and Social Care’s ‘Made with Care’ campaign to encourage more people to apply to work in adult social care. If you’re considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign please visit http://www.adultsocialcare.co.uk




Closing Date: 26 December 2023

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for Sanctuary Supported Living, visit our website, take a look at our Facebook page or search #LifeatSanctuary

Together we can be our best so that our customers can be their best.#BeYourBest

Proud member of the Disability Confident employer scheme

One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

Part Time Support Assistant

Aldam House, Goole

£10.97

22.5 hours per week – shifts covering 7 days between 9am
- 10pm

Are you a friendly and dedicated person looking for a rewarding career?

If this sounds like you then we may have your perfect opportunity!

We are seeking a friendly and compassionate individual to join our team as a Support Assistant. Located in the centre of Goole, Aldam House and Cottage has 10 fully-furnished bedrooms. We provide personal care and support for adults aged 18 and over, with a range of mental health needs, providing accommodation and registered care.

We value our team and encourage learning and progression through our comprehensive induction programme, as well as on-going training to develop new and existing skills and encourage progression.

Sanctuary also offers a great employee rewards scheme, where you will be able to receive a variety of discounts from major retailers.

If you want to make a positive impact to people’s lives, this is a rewarding opportunity to come and work within an established and experienced team.

Read more about Aldam House on our website

The role of Support Assistant will include:

- Providing a high quality, hands on and personalised care and support service
- Supporting customers to develop their daily living skills including cooking, cleaning, shopping and being an active part of the community
- Maintaining a safe environment for customers, providing support in accordance with relevant regulations, procedures and practices
- Supporting customers to build the confidence they need to gain further independence
- Working with colleagues and partner agencies to achieve the best outcome for our customers


Skills and experiences:

- Experience of working with vulnerable people is advantageous
- NVQ2 in Health & Social Care or Care Certificate is essential
- Excellent communication skills both written and verbal
- Ability to prioritise and organise workload, calling upon your strong organisational skills


- Good listening skills and the ability to solve problems, allowing you to form positive relationships with people
- A positive ‘can-do’ attitude and a willingness to persevere through challenging situations


Why work for us?

We’re united in working together to help customers on their pathways for independence, and our people are the single, biggest influence on our success.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

We won the West Midlands Care Employer Award 2022-23, in recognition of our commitment to our staff and supporting our teams to be their best. We’ve also been awarded Investors in People Gold status for the second time – because we value our people and have a strong focus on inclusion, teamwork, and empowerment.

We’re committed to providing an inclusive and supportive work environment where you can grow and thrive. And like our customers, we know everyone is different, and we’ll support you to be your best self. We’ll develop your skills and experiences, celebrate success, and turn any setbacks into motivation.

Are you ready to be your best?
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

- £10.97 per hour
- At least 25 days paid holiday, rising to 30 days after 5 years service (plus public holidays) pro rata
- A pension scheme with employer contributions
- A variety of online discounts and rewards from major retailers
- Health and well-being plans
- Life assurance
- Family friendly arrangements, including opportunities for flexible working
- Tax efficient savings through our Cycle to Work scheme
- A wide range of learning and development opportunities
- The full time equivalent for this role is 37.5 hours


We are proud to support the Department of Health and Social Care’s ‘Made with Care’ campaign to encourage more people to apply to work in adult social care. If you’re considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign please visit www.adultsocialcare.co.uk

Closing Date: 14 December 2023

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our careers page, or find us on Twitter, Facebook, LinkedIn and YouTube.

Together we can be our best so that our customers can be their best.#BeYourBest

Proud member of the Disability Confident employer scheme

One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

Diploma Only Qualifications Assessor in Health and Social Care

Flexible Location – Covering the North

£27,611
- £28,145 per year
35 hours per week – Monday to Friday, 9:00am – 17:00pm

We have an opportunity for a Diploma Only Qualifications Assessor in Health and Social Care to join our Qualifications Care team which sits under the Learning and Development team which is part of the HR Department. The team has 13 members in various parts of the country including Scotland and is dedicated to supporting our care / support staff to achieve their health and social care qualifications from level 2 – 5. The job holder will be responsible for undertaking Assessments for QCF programmes ensuring the delivery of high-quality, cost-effective services in line with business requirements. In this varied role the successful applicant could be in a care home one day and a supported living service the next.

The role of Diploma Only Qualifications Assessor in Health and Social Care will include:

- Supporting a caseload of 40 learners to gather evidence for their RQF Health and Social care Qualifications. These are Sanctuary staff who are based in various locations throughout the North of England who you will be visiting and observing on a regular basis
- Supporting learners to use our electronic portfolio system OneFile and working from home judge evidence to be at the correct qualification level to meet the unit criteria
- Attending standardisation meetings monthly either via teams or in Worcester at our Head office
- Completing CPD activities to retain occupational competency to assess Health and Social care qualifications


Skills and experiences:

- D32/33 or TAQA L3 or equivalent
- Health and social care qualifications to a minimum of level 3 as a minimum or above is required
- Recent experience of undertaking a similar role undertaking Assessments of RQF programmes
- Working knowledge of relevant legislation and good practice principles
- Some experience working with RQF quality assurance systems
- Professional experience in disciplines relevant to the RQFs being delivered
- Experience in planning your own diary and building relationships with learners, staff, managers of services
- Proficient user of Microsoft Office including Outlook, Word, Excel and Teams


Why work for us?
One of the UK’s leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with matching employer contributions from Sanctuary up to set limits
- Life Assurance
- Employee Volunteering scheme
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Role salary is £22,375 with an additional policy allowance of £5,235 per annum (rising to £23,553 with an additional policy allowance of £4,592 per annum after 12 months, subject to satisfactory performance)


Closing Date: 5 December 2023

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Proud member of the Disability Confident employer scheme