Total 62 job vacancies by Housing 21

Hours: 30 hours per weekRate of pay: £17.13 per hour Shift Pattern: Monday to Thursday, 9am - 5:30pmIn the role of Local Housing Manager, you will be at the very heart of our Housing 21 Retirement Living schemes.This customer-facing role provides a professional, high quality and effective housing and support service to residents. With the support of the Operations Manager, the Local Housing Manager is responsible for all aspects of court life and relationships with the local community.The role is diverse, and no two days are the same. Our Local Housing Managers support all residents to enable them to live independently in their own homes, with a focus on tenancy sustainment, support and resident wellbeing. They ensure the building is safe and secure, engage actively with residents and the local community, and assist residents to reach consensus about local issues affecting their homes.What we’re looking for:Excellent standard of reading, writing and numeracyExperience of working in the social housing sector, particularly with a focus on older people (desirable)Knowledge and/or experience of the issues faced by older people or other vulnerable groups in particular Dementia, drug & alcohol use and mental health (desirable)People Management, i.e. direct reports, contractors (desirable)CIH Level 3 or 4 (desirable)In addition, if you are committed to delivering the best, are passionate about developing others and the organisation, and have a can-do approach with a customer focused attitude, we would love to hear from you.Why us?We’re passionate about people and support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.With an exciting national development programme for older people’s housing, there’s never been a better time to join Housing 21. We’re an inclusive employer and care about diversity in our teams. Let us know in your application if you have accessibility requirements for interviews.If you require more information before applying for this role, please see the attached job profile.Closing date for applications 27 November 2024, with interviews taking place 06 December 2024Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

Hours: 30 hours per weekShift Pattern: Must be able to work weekends and bank holidaysWe are currently looking to recruit an Assistant Cook to join our team.Within the role of Assistant Cook you will assist the cook to plan, prepare and cook meals and light refreshments, ensuring that a varied and balanced diet is provided for all service users and that provision is made for individuals medical, cultural or dietary requirements and personal preferences.You will assist the cook to ensure that the service is provided in a hygienic, efficient and economical manner as well as deputise for the cook in their absence where appropriate.Curious to know more? If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job profile attached.We’d love to meet you!What we’re looking forThe essential requirements for the role include:Experience of working in a kitchenBasic food hygieneWillingness to participate in trainingUnderstanding of different cleaning materials and their suitability to identified tasksAn understanding of varied differing diets, such as multi-cultural, diabetic, vegetarian and low fatThe benefitsAt Housing 21 we’re proud to be actively recognising the importance of our employees and rewarding them accordingly. You will receive:Holiday PayOccupational Sick PayOccupational Maternity PayHealth Cash Plan*Blue Light Card (offering discounts across retail, hospitality and leisure)Car Lease SchemeCycle to Work SchemeUniform providedEmployee Assistance ProgrammeTraining and development*Health Cash Plan funded for those working a minimum of 10 hours per week on a guaranteed hour contract.An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.Closing date for applications 27 November 2024Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

Hours: 35 hours per week
Shift Pattern: Monday to Friday with 9 day fortnight
Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You’ll fit in well here.

We’re growing. Quickly. In the last three years alone we have commissioned 16 new Extra Care schemes that provide quality housing and care for older people of modest means. We’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do.

We have big ambitions and are looking for superstars to join us.

In Extra Care, our residents live independently in their own homes within one of our schemes, complete with communal lounges, gardens, cafés/bistros and salons. Within the role of Housing and Care Manager you will be responsible for the operational management and quality of the care service, ensuring viability and promoting person centred provision to meet resident needs.

You will ensure that the care quality commission essential standards are met and that the highest level of customer service is provided.
You will also ensure residents receive a high quality and responsive housing and care service in a safe and secure environment, including providing support where necessary and encouraging independence and choice.
You will be expected to collaborate with the housing provider, local authority and their stakeholders to promote a positive atmosphere within the Court whilst encouraging social interaction and reducing isolation.
To qualify for the role, you will have:
• Level 5 Diploma in Leadership for Health & Social Care or equivalent (Essential qualification or must be willing to undertake this qualification on appointment to the role)
• Significant practitioner and/or management experience, skills and knowledge in one or more of the following areas;
o Services for older people/people
o Residential day or community services for older people
o Extra Care or Home care services for older people
o Prevention or re-enablement services for older people
• Experience of supervising and managing a small team, ideally within an organisation providing Social Care and / or Social Housing.
• Experience in Housing Management & Maintenance
• Experience in Housing aid and advice
• Experience of working in a multi disciplinary team
The benefits
At Housing 21 we’re proud to be bucking the trend as a care provider by actively recognising the importance of our customer-facing employees and rewarding them accordingly. You will receive:
• Pension scheme
• Holiday pay
• Holiday purchase scheme
• Occupational Sick Pay
• Occupational Maternity/Paternity Pay
• Health Cash Plan
• Blue Light Card (offering discounts across retail, hospitality and leisure)
• Income protection
• Eye care vouchers
• Car lease scheme
• Cycle to Work scheme
• Employee Assistance Programme
• Support to progress and develop
As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon on offer being made.
If you require more information before applying for this role, please see the attached job profile.
Closing date for applications 24 November 2024
Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

Hours: 35 hours per weekAre you looking for a career that’s both rewarding and offers opportunities to develop, but dread the thought of a desk job?Are you a people person who can strike up a conversation with anyone?Do you want to finish work knowing you’ve made real a difference to someone’s life?If this sounds like you – we’ve got the perfect match! As a Care Worker with Housing 21 you’ll be part of a friendly, supportive team as you work together to support our residents. Once you’re at work that’s it – no travelling between calls as residents live independently in their own apartments within our schemes, which also offer communal lounges, gardens, cafés/bistros and hair salons for them to enjoy. Working with familiar residents and colleagues every day, you’ll build strong relationships and feel part of the Extra Care family. We want to make sure you feel valued too and have developed our offer to set us apart from the wider care sector. Our Care Workers:• Are paid by the hour, not by the job. £13.81 per hour, full time equivalent £25,203.32 per annum (based on working 35 hours per week)• Receive benefits including Holiday Pay, Occupational Sick Pay, Maternity Pay and access to our Health Cash Plan* • Will be supported to achieve relevant qualifications • Can join our Extra Care Academy - support and training to progress into management Is it for me?You don’t need experience or any qualifications to be a Care Worker; just a positive attitude and kind manner. In fact, if you have ever cared for a relative or friend, raised children, or helped a neighbour with shopping or gardening you have already displayed a lot of the skills we require!We offer full training together with recognised qualifications and, if you want to take your career in care a step further, joining our Extra Care Academy can help you progress into a management role. Many of our Managers and Assistant Managers in Extra Care started out as Care Workers in our schemes. All you need is:• To be kind and friendly• Good written and verbal English communication skills• Commitment to undertake necessary further training• A genuine desire to help people• Reliability and flexibility• The ability to use your initiative• To remain calm under pressureAbout the roleEveryone is different but what stays the same is our commitment to offering high standards of care to all our residents regardless of their care needs – enabling them to live their best lives. Our residents tell us how important our Care Workers are to them, being a friendly face, brightening their day and helping to make life worth living by doing the simplest of things. Tasks can include: • Supporting with household and domestic tasks, such as laundry, shopping, cleaning, and financial transactions such as paying bills.• Making meals, drinks and snacks where necessary.• Encouraging and enabling residents to follow agreed care plans.• Assisting residents with getting up in the morning, providing personal care including washing / bathing and dressing; helping with undressing and going to bed in the evening, as well as providing help and ensuring medication is taken as required.• Putting resident wellbeing at the heart of the service, going the extra mile to ensure our residents can live their best lives and ensuring managers and key agencies are kept informed of progress. The benefitsAt Housing 21 we’re proud to be bucking the trend as a care provider; not only do we pay at least 10 percent more than the National Living Wage, but we offer a range of impressive benefits including:• Holiday Pay• Occupational Sick Pay• Occupational Maternity Pay• Health Cash Plan* • Blue Light Card (offering discounts across retail, hospitality and leisure)• Car Lease Scheme• Cycle to Work Scheme• Uniform provided • Employee Assistance Programme• 50p hourly enhancement for all Level 2 • Training and development to fulfil your career aspirations An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.*Health Cash Plan funded for those working a minimum of 10 hours per week on a guaranteed hour contract.Closing date for applications 24 November 2024, with interviews being held 27 November 2024Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

Hours: 35 hours per week

Shift Pattern: ​Monday - Friday 9-4

Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You’ll fit in well here.

We’re growing. Quickly. In the last three years alone, we have commissioned 16 new Extra Care schemes that provide quality housing and care for older people of modest means. We’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do.

We have big ambitions and are looking for superstars to join us.

In Extra Care, our residents live independently in their own homes within our schemes, complete with communal lounges, gardens, cafés/bistros and salons. The role of a Housing Manager is to ensure residents receive a high quality and responsive service in a safe and secure environment, including providing support where necessary, and encouraging independence and choice.

The successful candidate will also ensure that landlord duties are discharged in accordance with Housing 21 policies and procedures.

To qualify for the role, you will have:

Experience of supervising and managing a small team, ideally within an organisation providing Social Housing
Experience of providing a professional, high quality housing service to older and/ or vulnerable people
Experience of Housing Management & Maintenance
Experience of Housing aid and advice
Experience of working within a secure and confidential environment and dealing with sensitive personal information
Good general standard of education with GCSE’s (Grade C or above) in English and Maths
Substantial administrative experience
Sound knowledge of Health and Safety legislation
Knowledge of the Social Housing Sector and the relevant Legislation and regulations
The benefits

At Housing 21 we’re proud to be bucking the trend as a care provider by actively recognising the importance of our customer-facing employees and rewarding them accordingly. You will receive:

Pension scheme
Holiday pay
Holiday purchase scheme
Occupational Sick Pay
Occupational Maternity/Paternity Pay
Health Cash Plan
Blue Light Card (offering discounts across retail, hospitality and leisure)
Income protection
Eye care vouchers
Car lease scheme
Cycle to Work scheme
Employee Assistance Programme
Support to progress and develop
As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon offer being made.

If you require more information before applying for this role, please see the attached job profile.

An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.

Closing date for applications 25 November 2024.

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

Hours: 35 hours per weekShift Pattern: Monday - Friday, 9:00am - 5:00pm In the role of Local Housing Manager, you will be at the very heart of our Housing 21 Retirement Living schemes.This customer-facing role provides a professional, high quality and effective housing and support service to residents. With the support of the Operations Manager, the Local Housing Manager is responsible for all aspects of court life and relationships with the local community.The role is diverse, and no two days are the same. Our Local Housing Managers support all residents to enable them to live independently in their own homes, with a focus on tenancy sustainment, support and resident wellbeing. They ensure the building is safe and secure, engage actively with residents and the local community, and assist residents to reach consensus about local issues affecting their homes.What we’re looking for:Excellent standard of reading, writing and numeracyExperience of working in the social housing sector, particularly with a focus on older people (desirable)Knowledge and/or experience of the issues faced by older people or other vulnerable groups in particular Dementia, drug & alcohol use and mental health (desirable)People Management, i.e. direct reports, contractors (desirable)CIH Level 3 or 4 (desirable)In addition, if you are committed to delivering the best, are passionate about developing others and the organisation, and have a can-do approach with a customer focused attitude, we would love to hear from you.Why us?We’re passionate about people and support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made.With an exciting national development programme for older people’s housing, there’s never been a better time to join Housing 21. We’re an inclusive employer and care about diversity in our teams. Let us know in your application if you have accessibility requirements for interviews.If you require more information before applying for this role, please see the attached job profile.Closing date for applications 24 November 2024Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

Hours: 35 hours per week

In Extra Care, our residents live independently in their own homes within one of our schemes, complete with communal lounges, gardens, cafés/bistros and salons.

Your role as our Court Cleaner will be to help us provide our residents with a clean and safe space, ensuring the public/communal areas within the Court are kept clean and tidy.

You will also be responsible to provide support to the manager with cleaning and preparing void flats as and when required.

While experience in a similar role is not essential, we are looking for someone with a great attention to detail and who takes pride in what they do.



The benefits
At Housing 21 we’re proud to be bucking the trend as a care provider by actively recognising the importance of our customer-facing employees and rewarding them accordingly. You will receive:
• Holiday Pay
• Occupational Sick Pay
• Occupational Maternity Pay
• Health Cash Plan*
• Blue Light Card (offering discounts across retail, hospitality and leisure)
• Car Lease Scheme
• Cycle to Work Scheme
• Uniform provided
• Employee Assistance Programme
• 50p hourly enhancement for all Level 2
• Training and development to fulfil your career aspirations


An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.
If you require further information, please view the job profile attached.

*Health Cash Plan funded for those working a minimum of 10 hours per week on a guaranteed hour contract.

Closing date for applications 19 November, with interviews taking place 21 November.

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

Hours: 35 hours per week

Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You’ll fit in well here.


We’re growing. Quickly. In the last three years alone we have commissioned 16 new Extra Care schemes that provide quality housing and care for older people of modest means. We’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do.


We have big ambitions and are looking for superstars to join us.


In Extra Care, our residents live independently in their own homes within one of our schemes, complete with communal lounges, gardens, cafés/bistros and salons. Within the role of Housing and Care Manager you will be responsible for the operational management and quality of the care service, ensuring viability and promoting person centred provision to meet resident needs.


You will ensure that the care quality commission essential standards are met and that the highest level of customer service is provided.

You will also ensure residents receive a high quality and responsive housing and care service in a safe and secure environment, including providing support where necessary and encouraging independence and choice.

You will be expected to collaborate with the housing provider, local authority and their stakeholders to promote a positive atmosphere within the Court whilst encouraging social interaction and reducing isolation.

To qualify for the role, you will have:

• Level 5 Diploma in Leadership for Health & Social Care or equivalent (Essential qualification or must be willing to undertake this qualification on appointment to the role)
• Significant practitioner and/or management experience, skills and knowledge in one or more of the following areas;
o Services for older people/people
o Residential day or community services for older people
o Extra Care or Home care services for older people
o Prevention or re-enablement services for older people
• Experience of supervising and managing a small team, ideally within an organisation providing Social Care and / or Social Housing.
• Experience in Housing Management & Maintenance
• Experience in Housing aid and advice
• Experience of working in a multi disciplinary team

The benefits
At Housing 21 we’re proud to be bucking the trend as a care provider by actively recognising the importance of our customer-facing employees and rewarding them accordingly. You will receive:
• Pension scheme
• Holiday pay
• Holiday purchase scheme
• Occupational Sick Pay
• Occupational Maternity/Paternity Pay
• Health Cash Plan
• Blue Light Card (offering discounts across retail, hospitality and leisure)
• Income protection
• Eye care vouchers
• Car lease scheme
• Cycle to Work scheme
• Employee Assistance Programme
• Support to progress and develop
As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon on offer being made.

If you require more information before applying for this role, please see the attached job profile.


Closing date for applications 20 November.

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

Hours: 35 hours per week

Shift Pattern: Monday-Sunday

Are you looking for a management role that recognises your care experience with rewarding opportunities?

Do you want to progress your career but not lose contact with the residents you are working to support?

Would you like to work with an organisation that is leading the way in professionalising the care industry by investing in its employees?

If you found yourself repeating ‘yes’ then it’s time to get your CV to hand as we have the perfect opportunity that will enable you to make a direct difference to residents’ lives whilst still progressing into management. We have a vacancy for an Assistant Care Manager at one of our wonderful Extra Care schemes – and you could be just the candidate.

About Extra Care

In Extra Care, our residents live independently in their own homes within one of our schemes, complete with communal lounges, gardens, cafés/bistros and salons. As an Assistant Care Manager with Housing 21, you will provide high quality and compliant care to our residents and help to manage the team who are based on site 24/7. You will work with the same residents and colleagues every day enabling you to build strong relationships with everyone.

Is it for me?

First-hand experience in the care industry is essential. You will need to understand CQC (Care Quality Commission) regulations, organise employee rotas and develop care plans in line with people’s needs and preferences. But equally as important is a positive attitude and ability to work well with others; at Housing 21 we don’t just administer care, we genuinely care.

About the role

No two residents or days will ever be the same and although our care packages are tailored to individual needs, we pride ourselves on offering the same great service to everyone.

As a friendly yet organised manager, your main responsibilities will include:

Carrying out assessments of new or existing residents, ensuring all allocated residents have a comprehensive care plan in place

Being responsible for the management and performance of care employees by providing induction, line management, supervision and support to a defined number of Care Workers

Supporting the Management Team with all aspects of team management including but not limited to: recruitment, employee induction, training and disciplinary procedures and sickness absence

Contributing to the service’s quality assurance system by way of auditing, conducting observations and responding to residents’ feedback

Preparing rotas in line with commissioned care hours

Acting as the responsible person for the safe running of the care service in the absence of the Registered Manager

Closing date for applications 24 November 2024.

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

Hours: 35 hours per weekAre you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You’ll fit in well here.We’re growing. Quickly. In the last three years alone we have commissioned 16 new Extra Care schemes that provide quality housing and care for older people of modest means. We’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do. We have big ambitions and are looking for superstars to join us.In Extra Care, our residents live independently in their own homes within one of our schemes, complete with communal lounges, gardens, cafés/bistros and salons. The role of Assistant Housing Manager is to ensure that all residents living on a Housing 21 Extra Care Court receive a high quality and responsive housing management service in a safe and secure environment, including providing support where necessary, and encouraging a sense of independence and choice.The successful candidate will also ensure that landlord duties are discharged in accordance with Housing 21 policies and procedures.To qualify for the role, you will have:• Experience of providing a professional high quality service to older/and or vulnerable people• Experience of dealing with sensitive and confidential information• A good general standard of education with good GCSE passes, including in English and Maths• Substantial administrative experienceIf along with the above you have Supervisory or management qualifications, or Housing Management qualifications, we would love to hear from you. The benefitsAt Housing 21 we’re proud to be bucking the trend as a care provider by actively recognising the importance of our customer-facing employees and rewarding them accordingly. You will receive: • Pension scheme • Holiday pay• Holiday purchase scheme• Occupational Sick Pay• Occupational Maternity/Paternity Pay• Health Cash Plan• Blue Light Card (offering discounts across retail, hospitality and leisure)• Income protection• Eye care vouchers• Car lease scheme• Cycle to Work scheme• Employee Assistance Programme• Support to progress and develop As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon on offer being made.If you require more information before applying for this role, please see the attached job profile.Closing date for applications 19 November 2024Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

Hours: 35 hours per weekShift Pattern: Monday to Sunday Are you looking for a career that’s both rewarding and offers opportunities to develop, but dread the thought of a desk job?Are you a people person who can strike up a conversation with anyone?Do you want to finish work knowing you’ve made real a difference to someone’s life?If this sounds like you – we’ve got the perfect match! As a Care Worker with Housing 21 you’ll be part of a friendly, supportive team as you work together to support our residents. Once you’re at work that’s it – no travelling between calls as residents live independently in their own apartments within our schemes, which also offer communal lounges, gardens, cafés/bistros and hair salons for them to enjoy. Working with familiar residents and colleagues every day, you’ll build strong relationships and feel part of the Extra Care family. We want to make sure you feel valued too and have developed our offer to set us apart from the wider care sector. Our Care Workers:• Are paid by the hour, not by the job. £13.81 per hour, full time equivalent £25,203.32 per annum (based on working 35 hours per week)• Receive benefits including Holiday Pay, Occupational Sick Pay, Maternity Pay and access to our Health Cash Plan* • Will be supported to achieve relevant qualifications • Can join our Extra Care Academy - support and training to progress into management Is it for me?You don’t need experience or any qualifications to be a Care Worker; just a positive attitude and kind manner. In fact, if you have ever cared for a relative or friend, raised children, or helped a neighbour with shopping or gardening you have already displayed a lot of the skills we require!We offer full training together with recognised qualifications and, if you want to take your career in care a step further, joining our Extra Care Academy can help you progress into a management role. Many of our Managers and Assistant Managers in Extra Care started out as Care Workers in our schemes. All you need is:• To be kind and friendly• Good written and verbal English communication skills• Commitment to undertake necessary further training• A genuine desire to help people• Reliability and flexibility• The ability to use your initiative• To remain calm under pressureAbout the roleEveryone is different but what stays the same is our commitment to offering high standards of care to all our residents regardless of their care needs – enabling them to live their best lives. Our residents tell us how important our Care Workers are to them, being a friendly face, brightening their day and helping to make life worth living by doing the simplest of things. Tasks can include: • Supporting with household and domestic tasks, such as laundry, shopping, cleaning, and financial transactions such as paying bills.• Making meals, drinks and snacks where necessary.• Encouraging and enabling residents to follow agreed care plans.• Assisting residents with getting up in the morning, providing personal care including washing / bathing and dressing; helping with undressing and going to bed in the evening, as well as providing help and ensuring medication is taken as required.• Putting resident wellbeing at the heart of the service, going the extra mile to ensure our residents can live their best lives and ensuring managers and key agencies are kept informed of progress. The benefitsAt Housing 21 we’re proud to be bucking the trend as a care provider; not only do we pay at least 10 percent more than the National Living Wage, but we offer a range of impressive benefits including:• Holiday Pay• Occupational Sick Pay• Occupational Maternity Pay• Health Cash Plan* • Blue Light Card (offering discounts across retail, hospitality and leisure)• Car Lease Scheme• Cycle to Work Scheme• Uniform provided • Employee Assistance Programme• 50p hourly enhancement for all Level 2 • Training and development to fulfil your career aspirations An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.*Health Cash Plan funded for those working a minimum of 10 hours per week on a guaranteed hour contract.Closing Date for applications 17 November 2024Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

Apprentice IT Service Desk Operator - 2 year contract
Location: Hybrid, Birmingham
Salary: £18,573 per annum in year 1, rising to £21,430 per annum in year 2

The vacancy

Hours: Monday - Friday with alternate shifts 8 AM - 4 PM and 9 AM - 5 PM

The role

Looking for an exciting opportunity to kick start your IT career, with an organisation with a strong social purpose?

This exciting role gives you the opportunity to gain an Information Communications Technician qualification, whilst applying your learning on the job.

Within the role you will provide first contact point support and assistance on all aspects of Business As Usual (BAU) IT business systems, applications and hardware used by Housing 21 to all levels of users across the organisation.

You will deliver remote support services to all business users within SLA, as well as provide telephone and on-line channel customer response service, triage, ticket creation/classification and resolution. To deal with service issues and requests, aiming to resolve tickets during first contact where possible. To pass incidents/requests to the Senior IT Service Desk Operators where further technical services are required to deliver a prompt resolution.

Services to be provided to SLA for all ticket types, incident, problem and request categories.

This is a hybrid role and the successful candidate will be required to attend our head office in Birmingham 2 days a week (Tuesday and Thursday)
Curious to know more? If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.

We’d love to meet you!

What we’re looking for

The essential requirements for the role include:

• 5 GCEs (A-C)/GCSEs or equivalent including Maths and English
• Service Desk or Desktop Support level experience (desirable)
• In depth knowledge of Microsoft operating systems and applications (desirable)
• Experience of dealing with issues via telephone, email and in person (desirable)
• Broad understanding of hardware including Network equipment, Windows Laptops, Printers, Android Tablets and Smart Phones (desirable)
• Microsoft Teams Telephony (desirable)
• ITIL Foundation (desirable)
• Computing qualifications, e.g. O/GCSEs, A levels, BTEC ONC, BTEC HNC or equivalent (desirable)

Why us?

We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.

As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made.

An offer of employment will be subject to the satisfactory completion of a basic disclosure check, satisfactory references, and induction training.

Closing date for applications: 11 November 2024

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

Hours: 30 hours per week

Shift Pattern: Variable shift pattern including weekends, early shifts and evening. Nights also available and flexible contract hours



Are you looking for a career that’s both rewarding and offers opportunities to develop, but dread the thought of a desk job?


Are you a people person who can strike up a conversation with anyone?
Do you want to finish work knowing you’ve made real a difference to someone’s life?


If this sounds like you – we’ve got the perfect match!


As a Care Worker with Housing 21 you’ll be part of a friendly, supportive team as you work together to support our residents. Once you’re at work that’s it – no travelling between calls as residents live independently in their own apartments within our schemes, which also offer communal lounges, gardens, cafés/bistros and hair salons for them to enjoy.


Working with familiar residents and colleagues every day, you’ll build strong relationships and feel part of the Extra Care family. We want to make sure you feel valued too and have developed our offer to set us apart from the wider care sector.



Our Care Workers:
• Are paid by the hour, not by the job. £12.58 per hour, full time equivalent £22,959 per annum (based on working 35 hours per week)
• Receive benefits including Holiday Pay, Occupational Sick Pay, Maternity Pay and access to our Health Cash Plan*
• Will be supported to achieve relevant qualifications
• Can join our Extra Care Academy - support and training to progress into management



Is it for me?

You don’t need experience or any qualifications to be a Care Worker; just a positive attitude and kind manner. In fact, if you have ever cared for a relative or friend, raised children, or helped a neighbour with shopping or gardening you have already displayed a lot of the skills we require!
We offer full training together with recognised qualifications and, if you want to take your career in care a step further, joining our Extra Care Academy can help you progress into a management role. Many of our Managers and Assistant Managers in Extra Care started out as Care Workers in our schemes.



All you need is:
• To be kind and friendly
• Good written and verbal English communication skills
• Commitment to undertake necessary further training
• A genuine desire to help people
• Reliability and flexibility
• The ability to use your initiative
• To remain calm under pressure



About the role

Everyone is different but what stays the same is our commitment to offering high standards of care to all our residents regardless of their care needs – enabling them to live their best lives.
Our residents tell us how important our Care Workers are to them, being a friendly face, brightening their day and helping to make life worth living by doing the simplest of things. Tasks can include:
• Supporting with household and domestic tasks, such as laundry, shopping, cleaning, and financial transactions such as paying bills.
• Making meals, drinks and snacks where necessary.
• Encouraging and enabling residents to follow agreed care plans.
• Assisting residents with getting up in the morning, providing personal care including washing / bathing and dressing; helping with undressing and going to bed in the evening, as well as providing help and ensuring medication is taken as required.
• Putting resident wellbeing at the heart of the service, going the extra mile to ensure our residents can live their best lives and ensuring managers and key agencies are kept informed of progress.



The benefits

At Housing 21 we’re proud to be bucking the trend as a care provider; not only do we pay at least 10 percent more than the National Living Wage, but we offer a range of impressive benefits including:
• Holiday Pay
• Occupational Sick Pay
• Occupational Maternity Pay
• Health Cash Plan*
• Blue Light Card (offering discounts across retail, hospitality and leisure)
• Car Lease Scheme
• Cycle to Work Scheme
• Uniform provided
• Employee Assistance Programme
• 50p hourly enhancement for all Level 2
• Training and development to fulfil your career aspirations

An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.


*Health Cash Plan funded for those working a minimum of 10 hours per week on a guaranteed hour contract.



Closing date for applications 12 November.

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

Hours: 35 hours per week

Shift Pattern: Early/Late Shifts



Are you looking for a career that’s both rewarding and offers opportunities to develop, but dread the thought of a desk job?


Are you a people person who can strike up a conversation with anyone?
Do you want to finish work knowing you’ve made real a difference to someone’s life?


If this sounds like you – we’ve got the perfect match!


As a Care Worker with Housing 21 you’ll be part of a friendly, supportive team as you work together to support our residents. Once you’re at work that’s it – no travelling between calls as residents live independently in their own apartments within our schemes, which also offer communal lounges, gardens, cafés/bistros and hair salons for them to enjoy.


Working with familiar residents and colleagues every day, you’ll build strong relationships and feel part of the Extra Care family. We want to make sure you feel valued too and have developed our offer to set us apart from the wider care sector.



Our Care Workers:
• Are paid by the hour, not by the job. £12.93 per hour, full time equivalent £23,597.31 per annum (based on working 35 hours per week)
• Receive benefits including Holiday Pay, Occupational Sick Pay, Maternity Pay and access to our Health Cash Plan*
• Will be supported to achieve relevant qualifications
• Can join our Extra Care Academy - support and training to progress into management



Is it for me?

You don’t need experience or any qualifications to be a Care Worker; just a positive attitude and kind manner. In fact, if you have ever cared for a relative or friend, raised children, or helped a neighbour with shopping or gardening you have already displayed a lot of the skills we require!
We offer full training together with recognised qualifications and, if you want to take your career in care a step further, joining our Extra Care Academy can help you progress into a management role. Many of our Managers and Assistant Managers in Extra Care started out as Care Workers in our schemes.

All you need is:
• To be kind and friendly
• Good written and verbal English communication skills
• Commitment to undertake necessary further training
• A genuine desire to help people
• Reliability and flexibility
• The ability to use your initiative
• To remain calm under pressure



About the role

Everyone is different but what stays the same is our commitment to offering high standards of care to all our residents regardless of their care needs – enabling them to live their best lives.
Our residents tell us how important our Care Workers are to them, being a friendly face, brightening their day and helping to make life worth living by doing the simplest of things. Tasks can include:
• Supporting with household and domestic tasks, such as laundry, shopping, cleaning, and financial transactions such as paying bills.
• Making meals, drinks and snacks where necessary.
• Encouraging and enabling residents to follow agreed care plans.
• Assisting residents with getting up in the morning, providing personal care including washing / bathing and dressing; helping with undressing and going to bed in the evening, as well as providing help and ensuring medication is taken as required.
• Putting resident wellbeing at the heart of the service, going the extra mile to ensure our residents can live their best lives and ensuring managers and key agencies are kept informed of progress.

The benefits

At Housing 21 we’re proud to be bucking the trend as a care provider; not only do we pay at least 10 percent more than the National Living Wage, but we offer a range of impressive benefits including:


• Holiday Pay
• Occupational Sick Pay
• Occupational Maternity Pay
• Health Cash Plan*
• Blue Light Card (offering discounts across retail, hospitality and leisure)
• Car Lease Scheme
• Cycle to Work Scheme
• Uniform provided
• Employee Assistance Programme
• 50p hourly enhancement for all Level 2
• Training and development to fulfil your career aspirations

An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.


*Health Cash Plan funded for those working a minimum of 10 hours per week on a guaranteed hour contract.


Closing Date for applications 10 November 2024.

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

Hours: 30 hours per week
Shift Pattern: required to work late and early shifts and will include weekends.

Are you looking for a career that’s both rewarding and offers opportunities to develop, but dread the thought of a desk job?

Are you a people person who can strike up a conversation with anyone?
Do you want to finish work knowing you’ve made real a difference to someone’s life?

If this sounds like you – we’ve got the perfect match!

As a Care Worker with Housing 21 you’ll be part of a friendly, supportive team as you work together to support our residents. Once you’re at work that’s it – no travelling between calls as residents live independently in their own apartments within our schemes, which also offer communal lounges, gardens, cafés/bistros and hair salons for them to enjoy.

Working with familiar residents and colleagues every day, you’ll build strong relationships and feel part of the Extra Care family. We want to make sure you feel valued too and have developed our offer to set us apart from the wider care sector.

Our Care Workers:
• Are paid by the hour, not by the job. £12.93 per hour, full time equivalent £23,597.31 per annum (based on working 35 hours per week)
• Receive benefits including Holiday Pay, Occupational Sick Pay, Maternity Pay and access to our Health Cash Plan*
• Will be supported to achieve relevant qualifications
• Can join our Extra Care Academy - support and training to progress into management

Is it for me?
You don’t need experience or any qualifications to be a Care Worker; just a positive attitude and kind manner. In fact, if you have ever cared for a relative or friend, raised children, or helped a neighbour with shopping or gardening you have already displayed a lot of the skills we require!
We offer full training together with recognised qualifications and, if you want to take your career in care a step further, joining our Extra Care Academy can help you progress into a management role. Many of our Managers and Assistant Managers in Extra Care started out as Care Workers in our schemes.
All you need is:
• To be kind and friendly
• Good written and verbal English communication skills
• Commitment to undertake necessary further training
• A genuine desire to help people
• Reliability and flexibility
• The ability to use your initiative
• To remain calm under pressure

About the role
Everyone is different but what stays the same is our commitment to offering high standards of care to all our residents regardless of their care needs – enabling them to live their best lives.
Our residents tell us how important our Care Workers are to them, being a friendly face, brightening their day and helping to make life worth living by doing the simplest of things. Tasks can include:
• Supporting with household and domestic tasks, such as laundry, shopping, cleaning, and financial transactions such as paying bills.
• Making meals, drinks and snacks where necessary.
• Encouraging and enabling residents to follow agreed care plans.
• Assisting residents with getting up in the morning, providing personal care including washing / bathing and dressing; helping with undressing and going to bed in the evening, as well as providing help and ensuring medication is taken as required.
• Putting resident wellbeing at the heart of the service, going the extra mile to ensure our residents can live their best lives and ensuring managers and key agencies are kept informed of progress.
The benefits
At Housing 21 we’re proud to be bucking the trend as a care provider; not only do we pay at least 10 percent more than the National Living Wage, but we offer a range of impressive benefits including:

• Holiday Pay
• Occupational Sick Pay
• Occupational Maternity Pay
• Health Cash Plan*
• Blue Light Card (offering discounts across retail, hospitality and leisure)
• Car Lease Scheme
• Cycle to Work Scheme
• Uniform provided
• Employee Assistance Programme
• 50p hourly enhancement for all Level 2
• Training and development to fulfil your career aspirations
An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.

*Health Cash Plan funded for those working a minimum of 10 hours per week on a guaranteed hour contract.
Closing Date for applications 10 November 2024, with interviews being held 11 November 2024
Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.